BioMed Field Service Engineer II - San Francisco, CA

Draeger, Inc.; San Francisco (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Over 4 weeks of paid time off, plushol

Job summary

Draeger, Inc. is seeking a BioMed Field Service Engineer II in San Francisco, CA. This field-based role covers the San Francisco area, with potential company vehicle for personal use. You will install, maintain, recall, and repair diverse medical devices at customer sites.

The position requires living in the territory, strong customer communication, and the ability to work independently while meeting KPIs and regulatory requirements. A valid driver's license is essential.

Qualifications

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2–4 years of biomedical or electronic field service experience.
• Valid driver's license with acceptable driving record.
• Ability to work non-standard hours.
• Strong customer communication skills and ability to work independently.

Responsibilities

• Provide installation, maintenance, recall, and repair support for assigned modalities at customer sites.
• Operate with independence and meet service metrics while engaging with customers.
• Maintain accountability for assets including vehicle, inventory, and test equipment.

Skills

Customer communication

Independent worker

Microsoft Office

Networking knowledge

Prior field service

Time management

Planning & execution

Diagnostic skills

Education

Associates in Electronics or related discipline

Tools

Microsoft Office

Networking protocols

Job description

BioMed Field Service Engineer II - San Francisco, CA

• Business Unit:Draeger, Inc., Job-ID:1349
• Location: San Francisco
• Function:Service
• Work Location:Field Service
• Employment Type:Permanent

The Job Responsibilities

The Biomed Field Service Engineer II is a field based position covering the San Francisco area. You must live in the territory. This position is eligible for a company vehicle with personal use allowed.

Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites. Operates with a high degree of independence and minimal oversight. Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders. Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment. Contributes ideas to support a team's effectiveness and provides occasional field support to adjacent team members as business needs require.

• Performs preventative maintenance and recall service for all models withinthe territory. Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models. Works on repairs that are moderately difficult, guided by defined and documented processes. Performs work independently with only occasional outside support.
• Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in all instances.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Drager customers.
• Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards. Ensure timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including nonstandard business hours, to meet customer and business needs.
• Occasionally responsible for up-skilling new team members.

Your Qualifications

• Must have a valid drivers license and acceptable driving record.
• Must be available to work non-standard hours.
• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience - biomedical or electronic field service
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Computer networking experience is preferred.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills

The targeted pay range for this position is typically between $31.97 - $38.37. We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for the following additional compensation: annual bonus, overtime pay, on-call pay.

Drager Benefits

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Who we are

We're hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle "Technology for Life".

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.