Sr BioMed Field Service Engineer - San Diago, CA

Dräger; San Diego (CA); On-site; USD 49,593 - 60,614; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Dräger in San Diego, CA is seeking a Senior Biomedical Field Engineer to cover the San Diego territory. The role involves installation, maintenance, recall, and repair of medical devices at customer sites, with independent operation and KPI-driven performance.

The engineer will drive customer satisfaction, manage assets, and support regional teams as needed, including travel and up-skilling of colleagues.

Qualifications

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of biomedical or electronic field service experience.
• Must possess a valid Driver’s License.
• Strong customer communication skills.

Responsibilities

• Provides installation, maintenance, recall, and repair support for all territory’s modalities and models at customer sites.
• Operates independently with minimal oversight and is assigned to problems that are varied and non-routine.
• Drives customer satisfaction through consistent over-achievement of service metrics and professional engagement with customers and stakeholders.
• Follows company procedures and maintains accountability for assets, including vehicle, inventory, and test equipment.
• Regularly contributes ideas to support the team’s effectiveness and provides field support to regional and national team members.

Skills

Customer communication

Technical documentation interpretation

Field service experience

Education

Associate degree in Electronics or related discipline

Job description

• Business Unit: Draeger, Inc., Job-ID: 1304
• Function: Service
• Work Location: Field Service
• Employment Type: Permanent

• Business Unit: Draeger, Inc., Job-ID: 1304
• Location: San Diego
• Function: Service
• Work Location: Field Service
• Employment Type: Permanent

The Job Responsibilities

We are looking for a Senior Biomedical Field Engineer to work remote covering the San Diago, CA territory.

The Senior Biomedical Field Engineer provides installation, maintenance, recall, and repair support for all territory’s modalities and models at customer sites. Operates independently with minimal oversight and is assigned to problems that are varied and non-routine. Drives customer satisfaction through consistent over-achievement of service metrics and professional engagement with customers and stakeholders. Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment. Consistently contributes ideas to support the team’s effectiveness and commonly provides field support to regional and national team members as business needs require. Performs unique technical or managerial support duties for the region.

Main Responsibilities

• Performs preventative maintenance and recall service for all models within the territory. Performs work independently with rare outside support.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models. Works on repairs of advanced difficulty, guided by defined and documented processes. Performs work independently with only occasional outside support.
• Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in all instances. When installations incorporate a team, acts and the installation team leader.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Dräger customers.
• Consistently exceeds assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards. Ensure timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including non‑standard business hours, to meet customer and business needs.
• Regularly responsible for up‑skilling new team members.
• Performs other duties as needed and assigned.

Your Qualifications

Education / Experience:

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience – biomedical or electronic field service, Draeger experience preferred.
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Must possess a valid Driver’s License.

The targeted pay range for this position is typically between $35.96 - $44.17. We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for the following additional compensation: annual bonus, overtime pay, on-call pay.

Dräger Benefits

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Who We Are

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.