Bingo Office Clerk (Plus Tips)

Miccosukee-Resort-; Sunset Corners (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

Miccosukee Tribe of Indians of Florida's Bingo Department is seeking a Bingo Office Clerk to provide administrative and clerical support to all bingo operations in the Miami area. You will handle basic cash and credit card transactions, verify winning cards, assist players, and ensure compliance with tribal and gaming regulations while maintaining excellent guest service.

Flexible hours and weekend shifts are available.

Qualifications

• High school diploma or equivalent.
• Basic mathematical skills.
• Maintain compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
• Cash handling and credit card transaction experience preferred.
• Basic knowledge of proper office procedures.
• Minimum of one year of customer service experience preferred.

Responsibilities

• Support all areas within Bingo operations.
• Be knowledgeable of all bingo games, specials, and promotions.
• Verify winning cards, calculate prize amounts, and distribute funds to winning customers.
• Perform cash and credit card transactions.
• Provide customer service to all Bingo players.
• Attend required training related to gaming operations and regulatory requirements.

Skills

Customer service

Cash handling

Basic math

Team player

English fluency

Education

High school diploma or equivalent

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Miami, FL, US

3 days ago Requisition ID: 2588

Department

Bingo

Job Title

Bingo Office Clerk

Hours, Days and Shift of Work

Flexible

Job Summary

Performs general office duties within the Bingo Department, providing administrative and clerical support to all areas of Bingo operations.

Job Duties / Tasks / Results / Responsibilities

• Support all areas within Bingo operations
• Be knowledgeable of all bingo games, specials, and promotions
• Verify winning cards, calculate prize amounts, and distribute funds to winning customers
• Perform cash and credit card transactions
• Provide customer service to all Bingo players
• Attend required training related to gaming operations and regulatory requirements
• Perform all functions in accordance with applicable Tribal, Federal, and other relevant laws, rules, and gaming regulations
• Remain current on all rules and regulations to ensure compliance
• All staff members are expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies and to work collaboratively while supporting all teams they interact with to achieve the Enterprise's objectives
• Perform any other duties as required, consistent with the position, department, and organization

Knowledge, Skills, and Abilities Required

• High school diploma or equivalent
• Basic mathematical skills
• Maintain compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS)
• Cash handling and credit card transaction experience preferred
• Basic knowledge of proper office procedures
• Minimum of one year of customer service experience preferred
• Be courteous and demonstrate genuine care for all coworkers and guests
• Ability to work effectively in a team environment
• Proficient in the English language
• A second language is an asset
• Ability to handle multiple tasks in a fast-paced, ever-changing environment
• Maintain a professional appearance and demeanor at all times
• Excellent guest service and communication skills
• Strong interpersonal skills with an outgoing personality
• Ability to remain calm in difficult situations
• Willingness to work a variety of day, night, and weekend shifts
• Meet or exceed customer expectations and respond to all related inquiries
• Ability to effectively handle workplace issues, including anticipating, preventing, identifying, and resolving problems as necessary

Physical Demands / Requirements

Most of the time is spent standing or walking; there may also be requirements to lift moderate weight (10-20 pounds)

Work Environment / Conditions

• Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperatures, inclement weather, noise, or lighting
• This is a smoking environment

This job description is not intended to be an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. While it is intended to accurately reflect the current tasks performed, management reserves the right to revise duties or require additional responsibilities as circumstances dictate.

The Resort and Gaming operations function seven days a week, 24 hours a day. It may be necessary to reschedule shifts according to business volume, and you must be willing and available to meet these demands.

While performing the duties of this job, the team member will regularly be required to walk, stand, and sit. The associate will occasionally be required to climb and maintain balance. Additionally, the team member will frequently use hands and arms to carry and lift items. Specific vision abilities required include close vision and distance vision.

The work environment characteristics described are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high noise levels. The team member may also come into contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.