Bingo Office Clerk (Plus Tips)

Miccosukee Resort & Gaming; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Miccosukee Resort & Gaming is seeking a Bingo Office Clerk in Miami, FL. The role provides administrative and clerical support within the Bingo Department, helping with daily operations and guest services in a fast-paced environment.

The position requires a high school diploma or equivalent, basic math and cash handling skills, and the ability to work in a team; flexibility to cover day, night, and weekend shifts is expected.

Qualifications

• High school diploma or equivalent.
• Basic mathematical skills.
• Cash handling and credit card transaction experience preferred.
• Basic knowledge of proper office procedures.
• Minimum of one year of customer service experience preferred.

Responsibilities

• Support all areas within Bingo operations.
• Be knowledgeable of all bingo games, specials, and promotions.
• Verify winning cards, calculate prize amounts, and distribute funds to winning customers.
• Perform cash and credit card transactions.
• Provide customer service to all Bingo players.
• Attend required training related to gaming operations and regulatory requirements.
• Remain current on all rules and regulations to ensure compliance.
• All staff members are expected to adhere to Miccosukee Tribe policies and work collaboratively.
• Perform any other duties as required, consistent with the position, department, and organization.

Skills

Customer service

English proficiency

Team oriented

Cash handling

Multitasking

Regulatory awareness

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Miami, FL, US

Department

Bingo

Job Title

Bingo Office Clerk

Hours, Days and Shift of Work

Flexible

Job Summary

Performs general office duties within the Bingo Department, providing administrative and clerical support to all areas of Bingo operations.

Job Duties / Tasks / Results / Responsibilities

• Support all areas within Bingo operations
• Be knowledgeable of all bingo games, specials, and promotions
• Verify winning cards, calculate prize amounts, and distribute funds to winning customers
• Perform cash and credit card transactions
• Provide customer service to all Bingo players
• Attend required training related to gaming operations and regulatory requirements
• Perform all functions in accordance with applicable Tribal, Federal, and other relevant laws, rules, and gaming regulations
• Remain current on all rules and regulations to ensure compliance
• All staff members are expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies and to work collaboratively while supporting all teams they interact with to achieve the Enterprise’s objectives
• Perform any other duties as required, consistent with the position, department, and organization

Knowledge, Skills, and Abilities Required

• High school diploma or equivalent
• Basic mathematical skills
• Maintain compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS)
• Cash handling and credit card transaction experience preferred
• Basic knowledge of proper office procedures
• Minimum of one year of customer service experience preferred
• Be courteous and demonstrate genuine care for all coworkers and guests
• Ability to work effectively in a team environment
• Proficient in the English language
• A second language is an asset
• Ability to handle multiple tasks in a fast-paced, ever-changing environment
• Maintain a professional appearance and demeanor at all times
• Excellent guest service and communication skills
• Strong interpersonal skills with an outgoing personality
• Ability to remain calm in difficult situations
• Willingness to work a variety of day, night, and weekend shifts
• Meet or exceed customer expectations and respond to all related inquiries
• Ability to effectively handle workplace issues, including anticipating, preventing, identifying, and resolving problems as necessary

Physical Demands / Requirements

Most of the time is spent standing or walking; there may also be requirements to lift moderate weight (10–20 pounds)

Work Environment / Conditions

• Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperatures, inclement weather, noise, or lighting
• This is a smoking environment

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The Resort and Gaming will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. The team member will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.