Binance Accelerator Program – VIP User Operations

Binance; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first, work-from-home

Job summary

Binance is seeking a VIP Middle Office Operations professional to optimize the onboarding, service setup, and exit processes for our highest-value users. You will leverage AI tools to handle cases at scale and shape the VIP experience across the organization.

You will collaborate with Product, Design, Sales, Marketing, and Customer Service to build a robust client profile, track KPIs, and benchmark against competitors.

Qualifications

• Hands-on experience in user operations or related roles, incl. lifecycle understanding.
• Experience coordinating across multiple teams to keep workstreams aligned.
• Comfort with CRM and analytics tools for KPI tracking and reporting.
• Proficiency with at least one AI tool and ability to align outputs to brand/compliance.

Responsibilities

• Maintain and improve VIP identifications and service setup using AI tools at scale.
• Identify VIPs who no longer qualify and manage exit processes.
• Own reporting of VIP service setup statistics with clear, actionable insights.
• Build/refine VIP client profiles and categorisations to guide decisions.
• Track competitor communities and benefits and turn findings into benchmarking reports.
• Support wider VIP system and related workstreams as they arise.

Skills

User operations

Cross-team coordination

CRM & analytics

AI tooling

Bilingual English/Mandarin

Availability 5 days/wk

Tools

CRM software

Analytics tools

Job description

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

About the Role

Join the VIP Middle Office team, the function behind the experience our highest-value users get. This role sits at the front of that experience: you will use AI tools to make VIP identification, service setup, and service exit faster and more consistent, help build the client profile that shapes user operation decisions, and keep a close read on how competitors run their communities and benefits. It is a role for someone who wants to see how a global exchange actually operates its top user segment, and who is comfortable working with Product, Design, Sales, Marketing, and Customer Service at the same time.

What You'll Do

• Maintain and improve the identification and service setup of new VIP users, using AI tools to handle and review cases at scale.
• Identify VIP users who no longer qualify and manage their service exit, improving how quickly and consistently those decisions are made.
• Own the reporting of new service setup statistics, and keep the numbers accurate and easy for the team to act on.
• Build and refine the VIP client profile: collect client information, improve the profile design, and create categorisations that support user operation decisions.
• Track competitor communities and benefits programmes, and turn what you find into benchmarking reports that inform our operational strategy.
• Support the wider VIP system, community operations, benefits, and user experience workstreams as they arise.

What We're Looking For

• Hands-on experience in user operations, from an internship or campus project, with a working understanding of the user lifecycle and growth patterns.
• Experience coordinating across multiple teams, with the follow-through to keep several workstreams on schedule and information in sync.
• Comfort with CRM and analytics tools for tracking community KPIs, and the ability to turn competitive benchmarking data into concrete optimisation suggestions.
• Proficient in at least one AI tool (e.g., ChatGPT, Claude, Gemini), with the prompt-writing skills to improve output quality and the judgement to fact-check and align AI-generated content with brand and compliance guidelines.
• Available 5 full working days per week, for a minimum of 6 months.
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.

Nice to Haves

• Experience managing multilingual communities.
• Experience in crypto, fintech, or internet user operations.
• Familiarity with Binance or other exchange products.

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote‑first, work‑from‑home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.