Billingual Assistant Executive Housekeeper

MasterCorp, Inc.; Williamsburg (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Job summary

A leading hospitality company located in Williamsburg, Virginia, is seeking a Billingual Assistant Executive Housekeeper to manage housekeeping operations and support the Executive Housekeeper. Responsibilities include ensuring quality standards, creating schedules, and leading a team. Candidates should possess a high school diploma, with a bachelor’s degree preferred, and a proven experience in similar roles. Bilingual skills in English and Spanish are a plus. The position offers comprehensive benefits including medical and tuition assistance.

Qualifications

• High School Diploma or equivalent combination of education and experience required.
• Bachelor’s Degree preferred.
• Minimum of two years of experience in relevant field required.
• Proven track record of driving performance metrics.

Responsibilities

• Manage housekeeping operations to ensure quality standards.
• Create and post weekly schedules for housekeeping staff.
• Inspect rooms and common areas for cleanliness standards.
• Conduct performance reviews and provide ongoing feedback.

Skills

Bilingual English and Spanish

Effective communication

Leadership

Problem-solving

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Billingual Assistant Executive Housekeeper

Join our team as a Billingual Assistant Executive Housekeeper at MasterCorp, Inc. The role involves managing housekeeping operations, ensuring quality standards, and supporting the Executive Housekeeper.

Position Overview

The Assistant Executive Housekeeper (AEH) is a second level manager who plays a key role in the management of the site housekeeping operations, helping to meet quality standards and timeliness goals through directing team members. The AEH is fully responsible for all site operations in the absence of Executive Housekeeper (EH) and assists the EH in meeting site budget and maintaining a positive working relationship with clients and associates. They also help to ensure team members adhere to established standards and the site assets are maintained.

Essential Functions

• Create and post schedules by 5:00 PM every Thursday; assign daily tasks to housekeepers, housepersons, and supervisors.
• Adjust work of employees based on needs, callouts, etc.
• Monitor daily work hours to ensure compliance with budgeted hours.
• Follow directives of site leader in his/her absence.
• Exemplify a sense of urgency with entire team to ensure all units get turned on time.
• Inspect rooms and common areas to ensure cleanliness standards.
• Retrieve housekeepers to address any areas that need to be re-cleaned.
• Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors.
• Contribute to establishing a welcoming culture of engagement and inclusion.
• Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
• Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Consistently enforce established policies and procedures.
• Coach housekeepers to reach productivity standards.
• Assist in performance management of team members including coaching and counseling team members.
• Recommend discipline and termination of staff when necessary.
• Conduct performance reviews.
• Set recurring schedule for MasterTalk and STS in accordance with established SOPs; enthusiastically facilitate sessions engaging with staff at all levels.
• Conduct weekly training meetings with supervisors and monthly meetings with all staff.
• Finalize the day in the Mastermind system.
• Interview, select, and onboard new team members.
• Perform new hire orientations for new team members; ensure 7-Steps to Clean training is effectively delivered within established guidelines.
• Build a positive rapport with the resort management team and attend resort meetings.
• Manage inventory, conducting weekly inventory counts and orders replenishment.
• Report unit maintenance issues.
• Maintain vehicle maintenance logs.
• Assist in solving guest complaints promptly.
• Conduct safety meetings and ensure staff follows day‑to‑day safety rules and procedures.
• Handle workers compensation issues and reporting.
• Work irregular hours.
• Comply with Resort Operations 15 Non‑negotiables without fail.
• MasterMind Mobile must be used to update room status updates for all Housekeepers and Supervisors.
• Other duties as assigned.

Experience and Education Requirements

• High School Diploma or equivalent combination of education and experience.
• Bachelor’s Degree preferred.
• Two years of experience directly related to the job with progressive responsibility.
• A proven track record of driving strong performance and key field operations metrics.
• Language Skills: Effective written and verbal English communication; bilingual Spanish a plus.
• Computer Skills: Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
• Travel: Rarely – on average 5% of travel on a quarterly basis.
• A valid driver's license will be required for certain locations.

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Disability insurance

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.