Assistant Executive Housekeeper- Old Greenwood Resort

MasterCorp, Inc.; Truckee (CA); On-site; USD 45,000 - 56,250; Full time

Job summary

A leading hospitality services firm is seeking an Assistant Executive Housekeeper for Old Greenwood Resort in California. This role involves overseeing housekeeping operations, ensuring cleanliness, coaching staff, and managing inventory. Ideal candidates possess a high school diploma, leadership experience, and strong communication skills. A competitive salary ranging from $45,000 to $56,250 is offered, based on qualifications and experience. Join our diverse team focused on exceptional guest service.

Qualifications

• High School Diploma or equivalent combination of education and experience.
• Bachelor’s Degree preferred.
• Two years of experience directly related to the job.
• Proven track record of driving strong performance.
• Effective written and verbal English communication.

Responsibilities

• Oversee housekeeping operations and staff.
• Inspect rooms and common areas for cleanliness.
• Conduct performance reviews and provide feedback.
• Manage inventory and maintain reports.
• Resolve guest complaints promptly.

Skills

Hospitality service

Team leadership

Performance management

Bilingual Spanish

Customer service

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

MasterMind Mobile

Job description

Assistant Executive Housekeeper - Old Greenwood Resort

Join MasterCorp, Inc.—a leader in housekeeping and hospitality services—to oversee and elevate housekeeping operations at Old Greenwood Resort.

What We’re Looking For:

Friendly, enthusiastic, and hard‑working individuals passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

Position Overview:

The Assistant Executive Housekeeper (AEH) is a second‑level manager responsible for overseeing the site housekeeping operations, meeting quality and timeliness standards, and acting on behalf of the Executive Housekeeper in their absence.

Essential Functions:

• Create and post schedules by 5:00 PM every Thursday; assign daily tasks to housekeepers, housepersons, and supervisors.
• Adjust work of employees based on needs, callouts, etc.
• Monitor daily work hours to ensure compliance with budgeted hours.
• Follow directives of site leader in his/her absence.
• Ensure all units are turned on time by fostering a sense of urgency.
• Inspect rooms and common areas to ensure cleanliness standards.
• Retrieve housekeepers for re‑clean request as needed.
• Conduct weekly report cards for housekeeping staff and MSI reports of supervisors.
• Contribute to a welcoming culture of engagement and inclusion.
• Provide timely response to associate concerns.
• Offer ongoing performance feedback to housekeepers, housemen, and supervisors.
• Consistently enforce established policies and procedures.
• Coach housekeepers to reach productivity standards.
• Assist in performance management, including coaching and counseling.
• Recommend discipline and termination when necessary.
• Conduct performance reviews.
• Schedule MasterTalk and STS sessions, facilitating staff engagement.
• Lead weekly training meetings with supervisors and monthly meetings with all staff.
• Finalize daily duties in the Mastermind system.
• Interview, select, and onboard new team members.
• Deliver new‑hire orientations, including 7‑Steps to Clean training.
• Build rapport with resort management and attend resort meetings.
• Manage inventory: weekly counts and order replenishments.
• Report unit maintenance issues.
• Maintain vehicle maintenance logs.
• Resolve guest complaints promptly.
• Conduct safety meetings and ensure staff follows safety rules.
• Handle workers’ compensation issues and reporting.
• Work irregular hours.
• Comply with Resort Operations 15 Non‑negotiables.
• Use MasterMind Mobile to update room status for all staff.
• Other duties as assigned.

Experience and Education Requirements:

• High School Diploma or equivalent combination of education and experience.
• Bachelor’s Degree preferred.
• Two years of experience directly related to the job, with progressive responsibility.
• A proven track record of driving strong performance and key field operations metrics.
• Effective written and verbal English communication; bilingual Spanish a plus.
• Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
• Travel: Rarely – approximately 5% quarterly.
• A valid driver’s license required for certain locations.

Compensation:

Salary range: $45,000.00 – $56,250.00, based on skills, qualifications, and experience.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.