Billing Systems Lead

ARIZONA WATER COMPANY; Laguna Niguel (CA); Presencial; USD 85.000 - 125.000; Jornada completa

Descripción de la vacante

ARIZONA WATER COMPANY is seeking a Billing Systems Lead to guide the Billing Operations and Business Systems teams. You will analyze processes, collaborate with Rates, and support CIS platforms while triaging issues and implementing technology solutions that improve efficiency and service delivery.

The role requires strong leadership, analytical skills, and a proactive approach to documentation and end-user support across billing and tax processes.

Formación

• 3+ years in utility billing or operations analysis.
• Experience in leadership and supervising a team.
• Strong MS Office and document creation skills.
• Knowledge of business process mapping and requirements gathering.
• Ability to prepare clear procedures and technical documentation.
• Excellent written and verbal communication abilities.
• Arizona driver’s license with acceptable driving record.

Responsabilidades

• Provide day-to-day leadership and operational support for the Billing team.
• Analyze business processes and recommend system or process improvements.
• Maintain CIS meter read and billing schedules and data imports.
• Support CIS and Billing rate structures; troubleshoot issues.
• Develop documentation and tools for billing operations.
• Assist Customer Service with payment research and billing analysis.
• Perform quality control reviews of billing and tax rates.
• Participate in system testing and document outcomes.
• Provide user support for CIS-related software and reporting tools.

Conocimientos

Leadership

Communication

Analytical thinking

Problem solving

Teamwork

Educación

High school diploma

Herramientas

Microsoft Office

Microsoft 365

CRM systems

Descripción del empleo

BILLING SYSTEMS LEADJOB SUMMARYThe Billing Systems Lead serves as a working lead for Billing Operations and Business Systems and is responsible for leading the Billing team in day to day operations, analyzing business processes, collaborating with the Rates team on newly implemented rates, supporting the Customer Information System (CIS) business platforms, triaging core business application issues and helping implement technology solutions that improve operational efficiency, service delivery, and decision-making across the Company.Under the direction of the Customer Systems Manager, the Billing Systems Lead works independently and collaboratively to evaluate business needs and translate operational requirements into practical Customer Systems solutions. The incumbent must maintain a professional image of the Company, prepare clear and accurate documentation, protect confidential information, and be available to work overtime when needed for emergencies, system issues, implementations, or planned assignments.ESSENTIAL DUTIES AND RESPONSIBILITIESThe Billing Systems Lead performs a variety of skilled functions, which may include but are not limited to the following:Provide day-to-day leadership and operational support for the Billing team.Assist in analyzing business processes, identifies workflow inefficiencies, and recommends system or process improvements to increase accuracy, consistency, and productivity.Maintain the meter read and billing schedules in the CIS system by updating and importing data files.Maintain the integrity of Billing rate structures and all components thereof.Develop documentation and tools in support of billing operations.Research and resolve system user inquiries related to CIS.Cover billing operations in the absence of the Billing System Analysts.Provide Sensus software support to the Meter Reading team.Provide support to Customer Service Representatives, including payment research, refund requests, bill adjustment requests, and billing analysis.Perform quality control reviews of billing and tax rates.Participate in system testing, validates results, and documents outcomes before implementing changes or enhancements.Provides user support and troubleshooting assistance related to assigned software applications, reporting tools, and operational processes for CIS issues reported in the Company’s trouble ticket system.Perform other duties as assigned by management.EXPERIENCE, SKILLS, KNOWLEDGE AND PHYSICAL REQUIREMENTSRequiredHigh school diploma or equivalent and a minimum of 3 years experience in utility billing, operations analysis or a related field required.Demonstrated leadership, professionalism, dependability, flexibility, punctuality, integrity, and a collaborative team approach.Strong computer skills, including knowledge of Microsoft Office and Microsoft 365 functionality and document conversion.Knowledge of business process mapping, requirements gathering, testing, troubleshooting, and end-user support practices.Ability to prepare clear written procedures, technical documentation, and business correspondence.Strong analytical, organizational, and problem-solving skills with close attention to detail and accuracy.Ability to communicate effectively and maintain productive working relationships with all levels of employees, management, vendors, and external stakeholders.Strong written and verbal communication skills, sound judgment, attention to detail, and the ability to work effectively with employees, managers, vendors, and the public.Must possess and maintain a valid, appropriate Arizona driver’s license with an acceptable driving record.PreferredExperience within a regulated, or high-volume customer service environmentExperience with Accounting principlesExperience supporting CRM or CIS integrations, including reporting and data synchronizationPHYSICAL REQUIREMENTSThe physical requirements described here are representative of those that must be met to successfully perform the essential functions of this position:Ability to sit for extended periods while working at a computer workstation.Ability to frequently use hands and fingers for keyboarding and operation of office equipment.Ability to communicate effectively in person, virtually, and by telephone.Ability to occasionally lift and carry office materials weighing up to 15 pounds.Ability to perform routine office-related physical activities, including walking, standing, bending, reaching, and stooping as needed.