Billing Systems Analyst — Tech & Analytics

cafairplan; Los Angeles (CA); Remote; USD 60,000 - 85,000; Full time

Job summary

cafairplan is seeking a Billing Technical Analyst I in Los Angeles to assist with design, testing, and implementation of billing processes, ensuring timely and accurate customer invoicing. This role blends technical skills with financial awareness, including analyzing billing transactions and ensuring compliance with policies and Department of Insurance rules.

You will perform user acceptance testing, document results, run SQL queries, produce analytical reports to identify trends and

Qualifications

• Bachelor’s degree in a relevant field is required.
• 1–3 years of accounting or business analytics experience preferred, especially in billing.
• Strong analytical and problem‑solving abilities.
• Excellent written and spoken communication skills.
• Knowledge of Duck Creek or other billing systems is a plus, with clear documentation skills.

Responsibilities

• Assist with design, testing and implementation of billing processes ensuring timely and accurate customer billing.
• Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
• Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed.
• Investigate and resolve billing system discrepancies and errors.
• Collaborate and communicate with other departments to ensure billing accuracy.
• Ensure invoices accurately reflect terms and conditions and comply with DoI rules and regulations.
• Identify and recommend opportunities for improvements to billing policies and procedures.
• Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics.
• Monitor billing invoices and forms generation cycles and alert management of failures.
• Manage ad hoc customer billing and respond to customer inquiries regarding bills.
• Provide coverage for team members as needed.
• Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes.
• Run Billing SQL queries and assist with preparation of analytical reports.

Skills

SQL queries

Analytical thinking

Excellent communication

Excel advanced

Billing workflows

Education

Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent

Tools

Duck Creek

Billing systems

Job description

cafairplan is seeking a Billing Technical Analyst I in Los Angeles to assist with design, testing, and implementation of billing processes, ensuring timely and accurate customer invoicing. This role blends technical skills with financial awareness, including analyzing billing transactions and ensuring compliance with policies and Department of Insurance rules.

You will perform user acceptance testing, document results, run SQL queries, produce analytical reports to identify trends and