Billing Support Specialist — Remote-Ready & Impactful

ovhus; Reston (VA); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Flexible Work Options

Work/Life Balance

Training & Growth

Health/Dental/Vision/401(k)

Job summary

OVHcloud US in Reston, VA is seeking a Billing Support Specialist to handle customer billing and validation issues, acting as the first point of contact and driving service metrics. You’ll work a rotating schedule, including nights and weekends, in a 24/7 environment, with base pay of $27.00–$31.25 per hour.

Join a team that emphasizes autonomy, collaboration, and customer‑focused outcomes. You will troubleshoot billing concerns, process orders, refunds, and credits, and collaborate with

Qualifications

• 2+ years of customer service experience in a professional e-commerce environment.
• Experience using a ticketing system for support (ServiceNow, Zendesk).
• Experience with credit card payment and processing.
• Experience with simple data analysis and basic mathematical skills.
• Detail-oriented and a strong problem solver with a questioning mindset.
• Ability to follow defined policies to drive a solid customer experience and positively impact overall business operations.
• Strong organizational skills with the ability to prioritize multiple issues and requests.
• Excellent communication skills, both written and verbal.

Responsibilities

• Identify and troubleshoot billing and validation issues related to pending and cancelled orders, subscription management, refunds, and credits, collaborating with operations teams to ensure resolution.
• Manage multiple requests and billing and validation concerns simultaneously, ensuring quality and exceptional customer service.
• Respond to and resolve customer billing and validation inquiries via email, ticket, and chat.
• Consistently collaborate with Customer Support, Sales, and Legal teams to ensure a seamless and satisfactory customer experience.
• Support the fraud team by validating orders in the queue.
• Identify billing-related process improvements and inform appropriate management teams to identify key stakeholders required to execute necessary action plans.

Skills

Customer service

Ticketing systems

Credit card payments

Data analysis

Detail-oriented

Policy adherence

Organizational skills

Excellent communication

Tools

ServiceNow

Zendesk

Job description

OVHcloud US in Reston, VA is seeking a Billing Support Specialist to handle customer billing and validation issues, acting as the first point of contact and driving service metrics. You’ll work a rotating schedule, including nights and weekends, in a 24/7 environment, with base pay of $27.00–$31.25 per hour.

Join a team that emphasizes autonomy, collaboration, and customer‑focused outcomes. You will troubleshoot billing concerns, process orders, refunds, and credits, and collaborate with