Billing Support Specialist Global

Databento; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

401(k) matching

Remote work

Job summary

Databento, a market data platform for modern finance, is seeking a Billing Support Specialist to own invoicing and billing for enterprise clients. You will guide customers through invoices, resolve disputes, and ensure accurate billing via Stripe, NetSuite, and QuickBooks.

This remote role collaborates with Sales and Finance to optimize the billing experience. We offer comprehensive benefits and 100% remote work with teams worldwide, paying in local currencies.

Qualifications

• Customer service orientation with a calm, patient communication style.
• Experience resolving billing disputes, collections, or accounts receivable/payable issues.
• Familiarity with recurring billing cycles (usage-based or subscription).
• Prior billing/healthcare/financial services experience is a plus.
• Organized and detail-oriented; capable of end-to-end process ownership.
• Experience with billing or invoicing software (Stripe, NetSuite, QuickBooks) is a plus.
• Bachelor's degree required; fintech/SaaS/startup experience preferred.

Responsibilities

• Serve as the primary billing contact for invoices, payments, disputes, and related inquiries.
• Walk customers through charges and discrepancies with a calm, personable approach.
• Contribute to improvements in invoicing templates, FAQs, and billing docs.
• Set up enterprise account billing, generate/send invoices, and keep Stripe data current.
• Ensure enterprise clients are billed accurately and handle dunning communications end-to-end.
• Manage billing disputes from intake to resolution, coordinating with Sales or Finance as needed.
• Support renewals and mid-term upgrades and handle vendor invoices for data fees.

Skills

Customer service

Billing disputes

Invoice support

Stripe

NetSuite

QuickBooks

Education

Bachelor's degree

Tools

Stripe

NetSuite

QuickBooks

Job description

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.

A meaningful share of our customer support volume is billing-related: invoices, payment issues, accidental charges, disputes, and renewal questions. This role owns that queue end-to end. You'll be the patient, steady voice who walks a customer through a confusing invoice, hops on a call to sort out a billing dispute, and makes sure our enterprise clients are billed correctly and completely. You'll also take billing-related busywork off our team's plate so we can focus on growing the business.

As the Billing Support Specialist you will:

• Serve as the primary point of contact for billing-related customer inquiries — invoices, payments, accidental charges, and disputes.
• Patiently walk customers through billing questions, explaining charges and resolving issues with a calm, personable approach, while using our internal usage dashboards to look up a customer's data requests and identify the source of a discrepancy (e.g., duplicate requests, overages).
• Identify recurring billing questions and contribute improvements to invoicing templates, FAQs, and customer-facing billing documentation.
• Set up and maintain enterprise account billing using our internal tools: create subscriptions when a deal closes, generate and send invoices, and keep billing details (company name, address, payment method) current in Stripe.
• Help ensure enterprise clients are billed correctly and completely; catch and resolve discrepancies before they become disputes.
• Own dunning communications (payment reminders, overdue notices) end-to-end.
• Complete supplier/vendor onboarding forms required by enterprise customers.
• Manage billing disputes from intake through resolution, looping in Sales or Finance as needed.
• Support renewals and mid-term upgrades as enterprise contracts grow more complex, coordinating with Sales on pricing and terms.
• Handle Databento's own vendor invoices for data and exchange fees (e.g., paying data providers directly).

Requirements

• Agenuinecustomerserviceorientation—patient,personable,comfortablegettingonthephonetowalksomeonethroughaproblem.
• Experienceresolvingbillingdisputes,collections,oraccountsreceivable/payableissues.
• Comfortworkingwithcomplex,recurringbillingcycles(usage-basedorsubscriptionbillingaplus).
• Priorexperienceinindustrieswithintricatebilling,healthcarebilling/insurancecoordination,financialservices,orsimilarisastrongplus
• Organizedanddetail-oriented;comfortableowningaprocessend-to-endwithminimalhand-holding.
• Experiencewithbillingorinvoicingsoftware(e.g.,Stripe,NetSuite,QuickBooks)isaplus.
• Bachelor'sdegree
• Experienceworkingatatechnology,B2BSaaS,orstartupcompanyinasimilarroleisaplus.

We offer health, dental, disability, and life insurance benefits, as well as 401(k) matching for full-time employees. We accommodate 100% remote work, with teammates living around the globe and paid in their local currency.

Notice about phishing scams

Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.

Databento, Inc. provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. We comply with federal, state, and local nondiscrimination laws in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, layoff, recall, transfer, leave, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.