Billing Support Specialist

Apt-Ability; Virginia (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Apt-Ability is seeking an Outbound Billing Specialist to contact customers about invoices, balances, and payment arrangements. You will resolve disputes, explain statements, and document all interactions to keep billing accurate.

Join a team focused on timely collections, high-quality customer service, and collaboration with billing, finance, and customer service groups to ensure policy compliance and smooth operations.

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• 1–3 years in billing, collections, accounts payable/receivable, or customer service.
• Strong verbal and written communication skills.
• Experience with billing software, CRM, or ERP platforms.
• Proficient in Microsoft Excel and MS Office.

Responsibilities

• Make outbound calls to customers regarding invoices, billing questions, and overdue accounts.
• Explain billing statements, payment options, and account balances.
• Resolve customer billing disputes and escalate complex issues when necessary.
• Process payments and set up payment arrangements.
• Maintain accurate customer account records and document all interactions.
• Follow up on unpaid invoices and ensure timely collections.
• Work closely with billing, finance, and customer service teams.
• Ensure compliance with company policies and applicable billing regulations.
• Meet daily call volume and productivity goals.
• Provide excellent customer service while maintaining professionalism.

Skills

Billing

Accounts receivable

Customer service

Communication skills

Microsoft Excel

CRM systems

Education

High school diploma

Associate's degree preferred

Tools

Billing software

CRM systems

ERP platforms

MS Excel

Job description

Job Description

We are seeking a detail-oriented Outbound Billing Specialist to contact customers regarding billing inquiries, outstanding balances, payment arrangements, and account resolutions. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to provide exceptional customer service while maintaining billing accuracy.

Schedule: Monday-Friday from 9AM to 5:30PM

Key Responsibilities

• Make outbound calls to customers regarding invoices, billing questions, and overdue accounts.
• Explain billing statements, payment options, and account balances.
• Resolve customer billing disputes and escalating complex issues when necessary.
• Process payments and set up payment arrangements.
• Maintain accurate customer account records and document all interactions.
• Follow up on unpaid invoices and ensure timely collections.
• Work closely with the billing, finance, and customer service teams.
• Ensure compliance with company policies and applicable billing regulations.
• Meet daily call volume and productivity goals.
• Provide excellent customer service while maintaining professionalism.

Qualifications

• High school diploma or equivalent (Associate's degree preferred).
• 1–3 years of billing, collections, accounts receivable, or customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and negotiation abilities.
• Experience with billing software, CRM systems, or ERP platforms.
• Proficient in Microsoft Office, especially Excel.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.

Preferred Skills

• Experience in healthcare, utilities, telecommunications, finance, or BPO billing.
• Knowledge of payment processing and collections practices.
• Ability to de-escalate customer concerns professionally.
• Bilingual (preferred ).

Company Description

We are a distributor of repair parts for wireless devices, including cellphones, smart tablets, game consoles, and laptops. Our goal is to extend the life cycle of wireless devices by providing top-quality parts at competitive prices to our customers.