Billing Supervisor- Personal Injury

Altivera Medical; Denver (CO); On-site; USD 95,000 - 125,000; Full time

Job summary

Altivera Medical is seeking a Senior Leader to supervise the Personal Injury billing team, focusing on attorney liens, LOps, and no-fault workflows. The role emphasizes strong billing expertise, frontline leadership, sound judgment, and ongoing team development.

The ideal candidate will drive compliance, manage throughput, and partner with Legal, Compliance, and Reimbursement to optimize revenue cycle performance while mentoring staff and advancing professional growth.

Qualifications

• Bachelor’s Degree required; advanced degree preferred.
• Minimum 2 years of supervisory or people-leadership experience in healthcare reimbursement or revenue cycle.
• Demonstrated experience supervising personal injury medical billing operations.
• Strong knowledge of attorney liens, LOPs, third-party liability claims, and insurance workflows.
• Proven ability to communicate and negotiate with attorneys, adjusters, TPAs, and related stakeholders.
• Strong analytical, organizational, coaching, and front-line leadership skills.
• Notary Public certification required or ability to obtain upon hire (company-sponsored).

Responsibilities

• Lead the daily operations of the Personal Injury billing team ensuring productivity, quality, compliance, and service expectations.
• Execute workflows and procedures while identifying improvements for PI and third-party liability billing.
• Monitor accounts receivable performance, workload distribution, claim resolution timelines, and KPIs.
• Drive accountability through performance management, coaching, feedback, and clear expectations.
• Partner cross-functionally to resolve escalations and improve operational effectiveness.
• Oversee complex claim resolution with attorneys, adjusters, carriers, and TPAs.
• Ensure communication and activity align with company standards and values.
• Support staffing and workload recommendations based on volume and needs.
• Identify trends and risks and elevate recommendations to management.
• Support team reporting and KPI tracking.

Skills

Leadership

Billing expertise

Coaching

Team development

Communication

Education

Bachelor's degree

Notary Public

Job description

Description

This individual will directly supervise a team responsible for managing personal injury and third-party liability claims, including attorney liens, Letters of Protection (LOPs), and no-fault billing workflows. The ideal candidate brings strong billing expertise, front-line leadership capability, sound judgment, and a commitment to team development.

Job Details

Description

This individual will directly supervise a team responsible for managing personal injury and third-party liability claims, including attorney liens, Letters of Protection (LOPs), and no-fault billing workflows. The ideal candidate brings strong billing expertise, front-line leadership capability, sound judgment, and a commitment to team development.

Core Leadership Competencies

• Operational Leadership & Accountability: Demonstrates ownership over departmental performance, team execution, operational outcomes, and revenue cycle effectiveness. Leads with professionalism, consistency, urgency, and accountability.


• Strategic Problem-Solving: Identifies workflow inefficiencies, operational bottlenecks, and root causes proactively while implementing scalable and compliant solutions.


• Results Orientation: Drives measurable performance outcomes while balancing productivity, quality, compliance, and customer experience.


• Team Development & Coaching: Builds, develops, and mentors high-performing teams through coaching, feedback, accountability, and ongoing professional development.


• Customer & Partner Experience: Maintains strong and professional relationships with patients, providers, attorneys, adjusters, third-party representatives, and internal stakeholders while delivering timely and solution-oriented support.


• Adaptability & Change Leadership: Thrives in fast-paced and evolving environments while effectively navigating ambiguity, shifting priorities, and operational change.

Essential Responsibilities & Duties

Team Supervision & Operations

• Lead the daily operations of the Personal Injury billing team while ensuring productivity, quality, compliance, and service expectations are consistently achieved.


• Execute established workflows and procedures while identifying and recommending improvements related to personal injury and third-party liability billing.


• Monitor accounts receivable performance, workload distribution, claim resolution timelines, and operational KPIs.


• Drive accountability across the team through performance management, coaching, feedback, and clear expectations.


• Partner cross-functionally with Reimbursement leadership, Legal, Sales, Compliance, and other internal teams to resolve escalations and improve operational effectiveness.


• Oversee complex claim resolution efforts involving attorneys, adjusters, insurance carriers, and third-party administrators.


• Ensure all communication and operational activity aligns with company standards, compliance expectations, and organizational values.


• Support staffing and workload recommendations based on departmental volume, team capacity, and business needs.


• Identify trends, risks, and workflow improvement opportunities and elevate recommendations to management as appropriate.


• Support team reporting, KPI tracking, and operational performance analysis.

Team Development, Training & Onboarding

• Lead onboarding and training efforts for new team members, ensuring a structured and successful transition into the department.


• Provide ongoing coaching, mentorship, and performance feedback to team members.


• Foster a culture centered around accountability, collaboration, continuous learning, and operational excellence.


• Identify skill gaps and training opportunities to support individual and team development.


• Participate in interviewing, hiring, onboarding, disciplinary actions, and performance evaluations as needed.

Personal Injury Billing & Escalation Management

• Oversee and support billing workflows involving attorney liens, Letters of Protection (LOPs), no-fault claims, and third-party liability billing.


• Correspond professionally with attorneys, adjusters, insurance representatives, employers, and third-party stakeholders regarding claim status, documentation, settlements, and reimbursement activity.


• Ensure compliance with applicable state and federal regulations related to personal injury medical billing.


• Support escalated account reviews and resolution efforts while ensuring accurate documentation and claim management.


• Verify subpoena responses, notary requirements, and supporting documentation accuracy when applicable.


• Maintain operational accuracy within billing systems and documentation platforms.

Experience & Education Requirements

• Bachelor’s Degree required; advanced degree preferred


• Minimum 2 years of supervisory, team lead, or people-leadership experience within a healthcare reimbursement, billing, or revenue cycle environment


• Demonstrated experience supporting or supervising personal injury medical billing operations


• Strong working knowledge of attorney liens, LOPs, third-party liability claims, and insurance workflows


• Proven experience communicating and negotiating with attorneys, insurance adjusters, TPAs, and related stakeholders


• Strong analytical, organizational, coaching, and front-line leadership skills


• Ability to effectively manage priorities within a fast-paced environment


• Notary Public certification required or ability to obtain upon hire (company-sponsored)