Billing Supervisor

Miller Industries; Tennessee; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Company Matched 401(k)

AD&D, Disability & Basic Life – no/low

Tuition Reimbursement

Professional Development

Career Advancement

9 paid holidays

Paid Vacation

Job summary

Miller Industries in Ooltewah, TN is seeking an experienced Billing Supervisor to lead day-to-day billing operations for invoices and pricing. You will oversee Billing Clerks, ensure timely and accurate invoicing, and drive process improvements across order-to-cash workflows.

The ideal candidate has 3–5+ years in billing or AR, strong attention to detail, and proven leadership. An associate or bachelor’s degree is preferred, and ERP systems experience is required.

Qualifications

• Associate or bachelor degree preferred; equivalent billing, accounts receivable, or order-to-cash experience acceptable.
• 3–5+ years of billing/invoicing or accounts receivable operations experience preferred.
• Prior lead, senior specialist, supervisor, or people-leadership experience preferred.
• ERP billing module proficiency, strong attention to detail, and ability to review documentation for accuracy and completeness.
• Strong communication, customer service, problem-solving, and follow-through skills.

Responsibilities

• Coordinate daily billing operations and invoice generation; ensure cut-off discipline and completeness.
• Assign, monitor, and review work completed by Billing Clerks/Specialists; support staffing coverage, training, coaching, and quality reviews.
• Review support documentation, including purchase orders, delivery/shipment confirmations, pricing/terms, and exception approvals.
• Manage billing exceptions, pricing/terms discrepancies, and invoice corrections; coordinate resolution with sales, operations, customer service, and customers as needed.
• Maintain billing SOPs, checklists, and control evidence for SOX/ICFR-relevant billing controls.
• Provide billing metrics and root-cause analysis for invoice errors, disputes, rework, and recurring process issues.

Skills

Billing

Accounts Receivable

Team Leadership

ERP Billing

Quality Control

Communication

Education

Associate degree

Bachelor's degree

Tools

ERP system

Excel

Job description

About Miller Industries

Miller Industries makes the coolest, the biggest, and the baddest towing and recovery vehicles in the world! You’ve seen our vehicles on such television shows as "Highway Thru Hell", "Wrecked", and "Hustle and Tow". We’re extremely proud of the work we do and the quality of product we produce - this is why we hire only the best people. Do you have what it takes to be part of the World’s Largest Manufacturer of Towing and Recovery Equipment?

About Miller Industries

Miller Industries makes the coolest, the biggest, and the baddest towing and recovery vehicles in the world! You’ve seen our vehicles on such television shows as "Highway Thru Hell", "Wrecked", and "Hustle and Tow". We’re extremely proud of the work we do and the quality of product we produce - this is why we hire only the best people. Do you have what it takes to be part of the World’s Largest Manufacturer of Towing and Recovery Equipment?
From the beginning we’ve been innovators; we’re constantly finding ways to improve our product, grow our company, and make the Miller experience better! At Miller we have your back, you’ll quickly learn that you’re part of something special. When you see one of our towing and recovery vehicles rolling down the road, you’ll feel pride for the work you’re a part of.

We Are Currently Looking For Driven Individuals That Share Our Vision. Some Of The Specific Things That Sets Us Apart From The Rest Include

• Bonuses (twice a year) based on company and plant performance
• Regular performance evaluations and merit increases
• Tuition Reimbursement
• Professional Development programs
• Career Advancement opportunities
• Family Day Outings
• Free on-site Annual Health & Wellness Screenings

Summary

Supervises billing and invoicing activities to ensure timely, accurate invoices aligned to shipment/service completion, approved pricing/terms, and contractual requirements. Provides day-to-day leadership for Billing Clerks/Specialists, supports exception resolution and customer inquiries, and maintains billing controls, documentation, and reporting discipline.

Essential Duties And Responsibilities

• Coordinate daily billing operations and invoice generation; ensure cut-off discipline and completeness.
• Assign, monitor, and review work completed by Billing Clerks/Specialists; support staffing coverage, training, coaching, and quality reviews.
• Review support documentation, including purchase orders, delivery/shipment confirmations, pricing/terms, and exception approvals.
• Manage billing exceptions, pricing/terms discrepancies, and invoice corrections; coordinate resolution with sales, operations, customer service, and customers as needed.
• Maintain billing SOPs, checklists, and control evidence for SOX/ICFR-relevant billing controls.
• Provide billing metrics and root-cause analysis for invoice errors, disputes, rework, and recurring process issues.
• Participate in month-end cut-off activities, reporting, and escalation of unresolved billing issues to the Billing Manager.
• Other duties as assigned
• Other duties may be assigned.
• Invoice sequencing and completeness controls must be reviewed independently where applicable.
• Maintains quality oversight while following established segregation-of-duties requirements for approvals and exceptions.

Education And Experience

• Associate or bachelor degree preferred; equivalent relevant billing, accounts receivable, or order-to-cash experience acceptable.
• 3-5+ years of billing/invoicing or accounts receivable operations experience preferred.
• Prior lead, senior specialist, supervisor, training, or people-leadership experience preferred.
• ERP billing module proficiency, strong attention to detail, and ability to review documentation for accuracy and completeness.
• Strong communication, customer service, problem-solving, and follow-through skills.

Benefits

• Medical Insurance
• Dental Insurance
• Company Matched 401(k)
• AD&D, Disability & Basic Life – no cost to you!
• Tuition Reimbursement
• Professional Development programs
• Career Advancement opportunities
• 9 paid holidays each year.
• Paid Vacation

We don’t just give lip service to our innovation in the recovery industry; in 2019 we unveiled the FIRST & ONLY Rotator in the world capable of lifting 200,000 lbs. To watch how this amazing vehicle came to be please click on the following link: The Century M100.

For more awesome information on Miller Industries check out more links below:
Introduction to Miller Industries
Ooltewah, TN Large Wrecker Plant Tour
Ooltewah, TN Small Wrecker Plant Tour
Ooltewah TN, Paint Process Tour
Hermitage, PA Plant Tour
The Century M100, 100-Ton Rotator
Miller Industries is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.