Billing Supervisor

NPK; Pittsburgh (Allegheny County); On-site; USD 85,000 - 120,000; Full time

Job summary

NPK International, Inc. in Pittsburgh, a site access solutions partner, seeks a Regional Billing Supervisor to lead billing & invoicing across a region. You will coach a team, oversee daily operations, ensure accuracy and compliance, and coordinate with Operations, Sales, Finance and customers to resolve issues.

Responsibilities include monitoring metrics, assisting with month-end close, and driving process improvements while maintaining internal controls and audit readiness.

Qualifications

• Associate's degree preferred; equivalent work experience considered.
• Minimum of 5 years of billing, invoicing, accounting, or related experience.
• Minimum of 1-3 years of supervisory, team lead, or people management experience preferred.
• Strong understanding of billing processes, customer contracts, purchase orders, revenue recognition principles, and financial controls.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with ERP systems required. Experience with Infor LN strongly preferred.
• Experience with document management systems and Adobe Acrobat preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication, customer service, and conflict-resolution skills.
• Demonstrated ability to lead teams, manage priorities, and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Supervise and support a team of billing and invoicing specialists, providing coaching, training, performance feedback, and development opportunities.
• Oversee daily billing operations to ensure timely and accurate customer invoicing.
• Maintain responsibility for a designated portfolio of customer accounts and billing activities.
• Review billing transactions for completeness, accuracy, and compliance with customer contracts, pricing agreements, and company policies.
• Monitor customer PO balances and coordinate with Operations and Sales to prevent billing delays.
• Resolve complex billing discrepancies, customer inquiries, and invoice disputes.
• Ensure supporting documentation is complete and properly maintained for billing, audit, and compliance purposes.
• Partner with Operations, Project Management, Sales, and Finance to streamline billing processes and improve operational efficiency.
• Monitor billing metrics, invoice aging, productivity, billing cycle times, and invoice accuracy.
• Assist with month-end and year-end close activities, including billing and revenue reconciliations.
• Develop, maintain, and enforce billing procedures, controls, and best practices.
• Identify opportunities for process improvements, automation, and system enhancements.
• Assist with internal and external audits by providing billing records and supporting documentation.
• Lead cross-functional initiatives related to billing process standardization and continuous improvement.
• Manage workload balancing and resource allocation across the regional billing team.
• Ensure compliance with company policies, customer requirements, and applicable financial controls.
• Escalate and communicate significant billing risks, issues, and trends to management as appropriate.

Skills

Billing processes

ERP systems

Excel

Leadership

Customer service

Problem solving

Education

Associate's degree in Business, Accounting, Finance, or related field

Tools

Infor LN

Adobe Acrobat

Job description

Candidate must be within a daily commutable distance to work location

NPK International inc. (NYSE: NPKI) is the only site access solutions partner to manufacture and rent industry-leading sustainable composite matting , along with a full suite of services including planning, logistics, and remediation - so you can protect your people, the environment, and your bottom line.

Job Summary

The Regional Billing Supervisor is responsible for leading and overseeing the daily billing and invoicing activities within an assigned region to ensure accurate, timely, and compliant invoicing practices. This role provides leadership, coaching, and development for billing personnel while maintaining responsibility for a personal portfolio of billing activities. The Regional Billing Supervisormonitors workload distribution, drives process improvements, collaborates with Operations, Sales, Finance, and Customers to resolve billing issues, and ensures the integrity of billing controls, documentation, and audit readiness.

Job Duties

• Supervise and support a team of billing and invoicing specialists, providing coaching, training, performance feedback, and development opportunities.
• Oversee daily billing operations to ensure timely and accurate customer invoicing.
• Maintain responsibility for a designated portfolio of customer accounts and billing activities.
• Review billing transactions for completeness, accuracy, and compliance with customer contracts, pricing agreements, and company policies.
• Monitor customer purchase order (PO) balances and coordinate with Operations and Sales to prevent billing delays.
• Resolve complex billing discrepancies, customer inquiries, and invoice disputes.
• Ensure supporting documentation is complete and properly maintained for billing, audit, and compliance purposes.
• Partner with Operations, Project Management, Sales, and Finance to streamline billing processes and improve operational efficiency.
• Monitor billing metrics, invoice aging, productivity, billing cycle times, and invoice accuracy.
• Assist with month-end and year-end close activities, including billing and revenue reconciliations.
• Develop, maintain, and enforce billing procedures, controls, and best practices.
• Identify opportunities for process improvements, automation, and system enhancements.
• Assist with internal and external audits by providing billing records and supporting documentation.
• Lead cross-functional initiatives related to billing process standardization and continuous improvement.
• Manage workload balancing and resource allocation across the regional billing team.
• Ensure compliance with company policies, customer requirements, and applicable financial controls.
• Escalate and communicate significant billing risks, issues, and trends to management as appropriate.

Knowledge, Experience And Education

• Associate's degree in Business, Accounting, Finance, or related field preferred; equivalent work experience considered.
• Minimum of 5 years of billing, invoicing, accounting, or related experience.
• Minimum of 1-3 years of supervisory, team lead, or people management experience preferred.
• Strong understanding of billing processes, customer contracts, purchase orders, revenue recognition principles, and financial controls.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with ERP systems required. Experience with Infor LN strongly preferred.
• Experience with document management systems and Adobe Acrobat preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication, customer service, and conflict-resolution skills.
• Demonstrated ability to lead teams, manage priorities, and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.

WHY JOIN NPK?

One of NPK’s Core Values is Excellence. It means we are committed to delivering value through performance, innovation, and service quality, and that commitment starts with YOU! NPK is where you can challenge yourself in new and exciting ways and work in an environment that supports and values you. Here at NPK, we are committed to finding, developing, retaining, and rewarding the best talent while providing an environment where our employees can grow professionally and personally.

What We Value

At NPK, our values, safety, integrity, accountability, respect, and excellence are more tan words - they are non-negotiable fundamentals that define what is important to us. They are the foundation for our purpose.

Our Purpose encapsulates how our values work together to drive our decision-making, actions, and behaviors. They help us create meaningful relationships with each other, our clients, and partners. Every day, we strive to live these values and fulfill our purpose, building a culture that reflects who we are and where we're headed.

P - People Focused - First in every action

U - United - Different voices make us stronger together

R - Reliable - Unwavering in our quality and service

P - Passionate - Energy and excitement is our fuel

O - Optimistic - Any moment is a chance to shine

S - Sincere - Authenticity starts with vulnerability

E - Enterprising - Agility is the key to opportunity

We are an equal opportunity employer. NPK and its affiliates do not discriminate against applicants or employees on the basis of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, disability, military service/veteran status, genetic information, or any other protected status.

NPK International, Inc. is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applications with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Manager, HR Governance & Compliance at [e-mail]