Area Operations Support Administrator

Schindler; Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully vested 401k match

Medical, Dental and Vision plans

Vacation and sick days and holidays

Tuition Reimbursement

Parental Leave

Development opportunities

Job summary

Schindler Group is seeking an Area Operations Support Administrator to act as the liaison between Field Operations and the Business Service Center for billing, accounts receivable, accounts payable, cash application and payroll. The role involves coordinating daily activities, resolving issues, and driving process improvements across multiple business lines.

The position requires strong problem solving, analytical and communication skills, plus proficiency in Excel and PowerPoint.

Qualifications

• Strong problem solving and analytical thinking required.
• Excellent communication across teams and with customers.
• Proficiency in Excel; ability to build/interpret financial data and reports.
• Payroll knowledge and billing/AR/AP process familiarity beneficial.

Responsibilities

• Serve as the primary liaison between Field Operations and the Business Service Center for billing, AR/AP, cash application and payroll activities.
• Coordinate with BSC Finance Managers to resolve billing and payment issues.
• Lead and participate in regular meetings to monitor balances and drive collections.
• Develop and implement process improvements in financial workflows to increase efficiency and accuracy.
• Prepare and present monthly KPI reports to leadership.

Skills

Problem solving

Analytical skills

Communication skills

Excel expertise

Payroll knowledge

Industry experience

Technical proficiency

Tools

Excel

PowerPoint

Job description

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Area Operations Support Administrator

Your main responsibilities

This role can be located in any field office across Area East.

Act as the primary day-to-day liaison between Field Operations (Area Level) and the Business Service Center (BSC) as it relates to Billing, Accounts Receivable, Accounts Payable, Cash Application and Payroll activities and issues.

• Act as the primary liaison between Field Operations and BSC Finance Managers to coordinate daily activities and resolve issues related to billing, accounts receivable, accounts payable, cash application, and payroll.
• Establish and maintain a closed-loop communication process that ensures alignment between internal stakeholders and the customer.
• Initiate and manage billing activities across all business lines, including creating and modifying invoices to support and supplement BSC billing operations.
• Facilitate working sessions between billers and Field Operations (New Installation and Modernization) to address process gaps, resolve issues, and improve workflow efficiency.
• Coordinate and participate in regular collection meetings with BSC to monitor outstanding balances and drive resolution of accounts receivable issues.
• Monitor accounts payable vendor holds and partner with Field Operations to ensure timely workflow completion and issue resolution.
• Collaborate with the BSC Payroll team to manage and resolve IUEC-related payroll escalations.
• Oversee cross-functional collaboration to ensure timely identification and resolution of financial process issues impacting billing, AR/AP, cash application, and payroll.
• Develop and implement process improvements to enhance efficiency, accuracy, and customer satisfaction within financial operations workflows.
• Prepare and deliver monthly KPI reports and performance updates to Area AFC, SVP, and BSC leadership.

What you bring

What you bring Problem solving skills Analytical skills Excellent Communication Skills Excellent EXCEL and Power Point skills – Billing/Collection knowledge High Level Payroll knowledge Prefer Schindler/industry experience

Preferred

• 3+ years of support for middle management or departmental administrative functions.
• 5+ years in an administrative assistant role or similar.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Location: Hartford,CT,United States
Job ID: 90997