Billing Specialist & Patient Care Coordinator

Odom Rehab; Eden Prairie (MN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Odom Health & Wellness is seeking a detail-oriented Billing Specialist to join our Minnesota team in Eden Prairie. The role focuses on medical billing, claims submission, and collections while ensuring HIPAA compliance and accurate record-keeping.

Ideal candidates have 1+ year in a healthcare office setting, strong organizational skills, and experience with EMR systems and Microsoft Word/Excel. This on-site position supports front-desk coverage and collaboration with staff.

Qualifications

• 1+ year of healthcare office experience.
• Strong multi-tasking and organizational abilities.
• Proficiency with Word/Excel; EMR experience preferred.

Responsibilities

• Process and submit patient billing to payers accurately and timely.
• Assist accounts receivable for insurance claims and patient accounts.
• Answer patient inquiries and provide frontline support to providers and staff.
• Maintain day-to-day office operations and inventory tracking.
• Ensure HIPAA compliance and protect patient information.

Skills

Healthcare office experience

Multi-tasking

Organizational skills

Time management

Microsoft Word

Excel

EMR systems

Integrity

Client focus

Team collaboration

Compassionate personality

Tools

EMR systems

Microsoft Office

Job description

Description

We are seeking a detail-oriented and organized billing specialist to join our team. The ideal candidate will have experience in medical billing, with an understanding of medical records and coding systems. This role is essential in ensuring accurate billing processes, managing collections, and maintaining compliance with healthcare regulations.

The essential functions are a general description of responsibilities, duties and tasks that are expected of this position. It is not meant to be an all-encompassing list. Additional duties may be assigned as business or client

needs dictate.

Essential Functions

1. Ensure timely preparation, submission and acceptance of claims to all payers
2. Assist in accounts receivable for insurance claims and patient accounts
3. Assist in answering customer inquiries.
4. Assist with all day-to-day office operations as needed (such as tracking/ordering of inventory & general upkeep).
5. Organize & distribute faxed records.
6. Complete medical records requests.
7. Participate in monthly staff meetings.
8. Adhere to all HIPAA guidelines/regulations
9. Adjust schedule as needed to help cover the front desk when others are on vacation.
10. Follow-up and report status of delinquent patient accounts
11. Prepare, review and send out patient statements as requested
12. Perform insurance checks.
13. Submit prior-authorization requests as needed
14. Track packages for memberships, massage, personal training, nutrition and cash pay physical therapy
15. Take patient payments over the phone
16. Answer questions from patients, clerical staff and providers
17. Identify and resolve patient billing complaints
18. Participate in educational activities for job/personal development
19. Suggest improvements to processes and practices when observed
20. Actively participate in staff meetings
21. Any other duties assigned.

Core Responsibilities

1. Actively promote and uphold OHW’s Mission: Our mission at Odom Health & Wellness is to treat the whole person with the knowledge that we were all created to move.
2. Consistently demonstrate Odom’s Core Values:
   • a. Servant Heart. We care about people. We listen, offer help, and are trustworthy.
   • b. Exceptional Quality. Our work is second-to-none. We strive to make each of our roles, our programs, and our treatments high caliber.
   • c. People First. We promote teamwork and our focus is on lifting up, encouraging, and spurring on others.
   • d. Continuous Improvement. As a company and as individuals we seek to improve ourselves and our skills, as well as improving the lives of others.
   • e. Empathy & Integrity. We take the time to focus on others and listen to them. We are honest in our work and business dealings.
3. Comply with all of OHW’s policies, procedures, and applicable regulations. Treat all client information as confidential.
4. Understand and comply with OHW’s Employee Handbook.

Requirements

1. 1+ year(s) of experience in a healthcare office setting (preferred).
2. Strong multi-tasking skills.
3. Strong organizational skills and attention to detail.
4. Strong time management skills.
5. Computer proficiency: Microsoft word, Excel spreadsheets, experience with EMR systems preferred.
6. Possesses integrity and is trustworthy and dependable.
7. Friendly, outgoing, compassionate personality.
8. Willing to collaborate and work in a team environment.
9. Demonstrates impeccable client focus.
10. Enthusiastic and passionate about health and wellness.