Billing Specialist II

NRG; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work options

Job summary

NRG Energy in the United States seeks a Billing Specialist to manage daily invoicing for a fast-paced retail energy business. You will resolve billing issues, audit invoice details, and collaborate with internal teams to ensure accurate revenue recognition.

The role emphasizes analytical thinking, Excel expertise, communication skills, and the ability to multitask in a dynamic environment. Open office or fully remote options are available, with occasional overtime.

Qualifications

• Analytical, mathematical and organizational abilities.
• Strong knowledge of MS Office (Excel/PowerPoint/Word).
• Excellent written and verbal communication skills.

Responsibilities

• Review and resolve daily exceptions identified through reports, internal communications, and customer inquiries.
• Remediate customer issues in an accurate and timely manner.
• Adhere to Key Controls per risk compliance documentation.
• Identify enhancements to improve timeliness, accuracy, and completeness in billing.
• Participate in projects and other duties as assigned.

Skills

Analytical skills

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Communication skills

Multitasking

Education

Bachelor's Degree in Finance, Accounting, or Business

Tools

Microsoft Office

PowerPoint

Excel

Word

Job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary:

The Billing Specialist position is responsible for the day-to-day activities of a fast-paced and growing retail energy business providing complete, timely and accurate invoices to customers. The Specialist has a direct impact on customer experience and actively works to resolve billing related issues, audits invoice details and interacts with various internal groups to ensure customer billing satisfaction and accurate revenue recognition.

Essential Duties/Responsibilities:

• Review and resolve daily exceptions identified through a variety of means including but not limited to reports, internal communications, and customer inquiries.
• Remediate customer issues in an accurate and timely manner.
• Successfully execute and/or adhere to Key Controls in accordance with risk compliance documentation.
• Proactively identify enhancements and efficiencies to improve timeliness, accuracy, and completeness in customer billing.
• Participate in projects and other duties as assigned.

Working Conditions:

• Open office environment or fully remote work options available.
• Some overtime required as special projects arise.
• 0% travel expected.

Minimum Requirements:

• Bachelor's Degree in Finance, Accounting, or Business or 1-2 years of commensurate expereience in the field or a related area.

Preferred Qualifications:

• 1-2 years of energy industry experience, preferred.

Additional Knowledge, Skills, and Abilities:

• Analytical, mathematical and organizational skills.
• Knowledge of Microsoft PowerPoint, Word and Excel.
• Excellent oral and written communication skills, ability to communicate findings, make recommendations, facilitate corrections.
• Ability to effectively multi-task and work in a fast-paced environment.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.

EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at )Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.