Billing Specialist II

Fleet Services by Cox Automotive; Indianapolis (IN); On-site; USD 48,000 - 72,000; Full time

Job summary

Cox Fleet, headquartered in Indianapolis, is hiring a Billing Specialist II to create invoices from repair orders and submit them for customer approval and payment. You will assist in generating repair estimates with technicians and ensure accurate documentation for billing.

Successful candidates will have strong communication, attention to detail, and proficiency with MS Office and Mitchell One to generate invoices and manage service records.

Qualifications

• High School Diploma or GED with 3 years of related experience.

Responsibilities

• Prepare repair orders describing symptoms and repairs and enter them into the service database.

Skills

Strong communication

Customer service

Attention to detail

Independent worker

Time management

Education

High School Diploma or GED

Tools

Mitchell One

Microsoft Office

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis,

• EOE, including disability/vets****

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet, the largest independent fleet maintenance company in the country, is currently hiring a Billing Specialist II. As a Billing Specialist II, you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval.

Duties & Responsibilities

• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
• Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
• Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided.
• Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers.
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
• Gather necessary paperwork and upload into system for records.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Proficient with Mitchell One or similar estimating systems
• Strong communication (written, verbal and phone) and customer service skills
• Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices
• Has a sense of urgency daily; is action oriented; acting with a minimum of planning.
• Existing knowledge of standard repair times (SRT) for common services.
• Experience in service writing is preferred
• Works well independently but also effective within team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Maintains professional but friendly demeanor.
• Demonstrates strong interpersonal and customer service skills
• Communicates clearly and effectively.
• Pays close attention to detail.
• Exhibit’s ability to remain calm and polite when dealing with frustrated customers and/or technicians.