Billing Specialist I

Novant Health; Alaska; On-site; USD 52,000 - 64,000; Full time

Job summary

Novant Health is seeking a Billing Specialist I to support revenue cycle activities using Epic for timely billing and accurate submissions. You will resolve claim edits, process resubmissions, and handle Discharged Not Billed accounts while coordinating with patients, providers, and payers to ensure correct reimbursement.

The role emphasizes attention to detail, clear communication, and adherence to regulatory guidelines, aiming to maintain billing accuracy and positive patient experiences in a

Qualifications

• Experience with Epic billing system.
• Attention to detail and accuracy in data handling.
• Strong communication with patients and internal teams.
• Ability to manage multiple tasks and prioritize workload.
• Familiarity with billing and reimbursement processes.

Responsibilities

• Review and resolve claim edits in Epic to ensure accurate and timely claim submission.
• Process claim resubmission requests by researching errors and submitting claims.
• Work Discharged Not Billed accounts to identify and resolve holds and issues.
• Investigate and correct account discrepancies that impact billing.
• Respond to billing-related customer service requests professionally.
• Research insurance, demographic, and account information to support billing.
• Maintain compliance with payer requirements and regulatory guidelines.
• Document actions taken and updates within Epic.
• Prioritize work queues to meet productivity and turnaround targets.
• Collaborate with team members and departments to improve workflow.

Job description

Position Summary The Billing Specialist I is responsible for supporting the revenue cycle process by ensuring accurate and timely billing activities. This role works within Epic to resolve claim-related issues, process account corrections, respond to customer service requests, and facilitate claim submission and reimbursement. The Billing Specialist I collaborates with internal departments, patients, and insurance payers to maintain billing accuracy and promote positive customer experiences.

Essential Functions

• Review and resolve claim edits in Epic to ensure accurate and timely claim submission.
• Process claim resubmission requests by researching errors, correcting information, and submitting claims as appropriate.
• Work account DNBs (Discharged Not Billed accounts) in Epic to identify and resolve billing holds and outstanding issues.
• Investigate and correct account discrepancies that impact the billing process.
• Respond to billing-related customer service requests from patients, providers, and internal departments in a professional and timely manner.
• Research insurance, demographic, and account information to support accurate billing and reimbursement.
• Maintain compliance with organizational policies, payer requirements, and regulatory guidelines.
• Document actions taken and account updates thoroughly within Epic.
• Prioritize work queues to meet productivity, quality, and turnaround time expectations.
• Collaborate with team members and other departments to resolve complex billing issues and improve workflow efficiency.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.