Billing Specialist (Collector)

Baton Rouge Clinic; Baton Rouge (LA); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Baton Rouge Clinic is seeking a detail-oriented Medical Collector to join our team. This role focuses on managing medical billing claims and insurance collections to support high-quality patient care.

The ideal candidate will have billing office experience, knowledge of medical terminology, and familiarity with EPIC systems. Excellent communication with patients and staff is essential for success in this on-site role.

Formación

• Six months of Billing Office experience preferred.
• Strong knowledge of medical terminology and healthcare regulations.
• Familiarity with EPIC systems and medical collection processes a plus.
• Ability to communicate effectively with patients and healthcare staff.

Responsabilidades

• Contact patients and guarantors by phone and mail regarding outstanding balances, ensuring timely follow-up.
• Work with attorneys and third-party collection agencies to monitor account status and facilitate resolution.
• Communicate professionally to secure payment arrangements and resolve account concerns.
• Maintain accurate documentation of collection activities in accordance with policies and HIPAA.

Conocimientos

Billing/Accounts receivable

Patient communication

Attention to detail

HIPAA compliance

Herramientas

EPIC

Descripción del empleo

Description

The Baton Rouge Clinic, AMC is seeking a detail-oriented Medical Collector to join our team. This role is essential in managing medical billing claims and ensuring accurate insurance collections, contributing directly to our mission of delivering high-quality healthcare services.

Essential Duties and Responsibilities:

• Contact patients and guarantors by phone and mail regarding outstanding account balances, ensuring timely and professional follow-up.


• Work with attorneys and third-party collection agencies to monitor account status, resolve billing issues, and facilitate account resolution.


• Communicate with patients in a courteous, empathetic, and professional manner while confidently securing payment arrangements and resolving account concerns.


• Research and resolve account discrepancies by thinking critically and working independently to identify appropriate solutions.


• Maintain accurate documentation of collection activities and account updates in accordance with company policies and healthcare regulations.


• Collaborate with billing, customer service, and administrative teams to ensure efficient account management and exceptional patient service.


• Uphold patient confidentiality and comply with all applicable HIPAA guidelines and organizational policies.


• Strong verbal and written communication skills with the ability to remain professional in challenging situations.


• Excellent customer service and conflict resolution abilities.


• Self-motivated with strong problem-solving skills and the ability to work independently while contributing effectively to a team environment.


• Positive attitude, attention to detail, and commitment to delivering outstanding patient experiences while achieving collection goals.

No Remote Work

Requirements

Experience:

• Six months of Billing Office Experience preferred.


• Strong knowledge of medical terminology and healthcare regulations.


• Familiarity with EPIC systems and medical collection processes is a plus.


• Ability to communicate effectively with patients and healthcare staff.

Physical Requirements:

• Ability to stand, walk, bend, and reach throughout the workday.


• Ability to lift up to 50 pounds, with or without reasonable accommodation.


• Ability to perform patient care activities and operate standard medical equipment.


• Ability to use computers and standard office equipment.