Billing Specialist - Admin

Denova Collaborative Health; Phoenix (AZ); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan with 3.5% match

Long/short-term disability

Holiday pay and PTO

Life insurance

Employee wellness program

Team discounts

Job summary

Denova Collaborative Health in Phoenix, AZ is seeking a Billing Specialist - Admin to support the Engagement Center with billing workflows, maintain patient and financial records, and handle documentation and inquiries. This role is phone-based and requires accuracy, confidentiality, and strong organizational skills.

You will verify insurance eligibility, update demographics, issue statements, process adjustments, and coordinate with internal teams to resolve billing questions.

Qualifications

• Healthcare billing or medical office administration experience.
• Phone-based customer service and billing support experience preferred.
• EMR/EHR and billing software proficiency required.

Responsibilities

• Provide administrative support for day-to-day billing operations and documentation.
• Respond to billing inquiries by phone, email, and Teams with professional assistance.
• Assist patients with statements, balances, and approved adjustments.

Skills

Strong organizational skills

Excellent communication skills

Bilingual English/Spanish

Education

High School diploma or GED

Billing/finance certification preferred

Tools

EMR/EHR

Insurance carrier portals

Microsoft Office

Billing software

Job description

Job Purpose: As a Billing Specialist - Admin at Denova, you will provide essential administrative support to our Engagement Center by coordinating billing-related workflows, maintaining accurate patient and financial records, managing documentation, and responding to billing inquiries. This phone-based role also assists with insurance eligibility verification and account updates to help ensure organized, accurate, and efficient billing support.

What You Will Do:

• Provide administrative support for day-to-day billing operations, including documentation, account maintenance, correspondence, and system updates.
• Respond promptly to patient and business-partner billing inquiries by phone, email, and Microsoft Teams, providing thorough and professional assistance.
• Assist patients with billing statements, disputes, account balances, approved adjustments, and financial responsibilities.
• Verify insurance eligibility and update patient demographics, insurance information, and billing records as needed.
• Issue requested billing statements, process approved no-show fee adjustments, and complete other authorized account updates.
• Organize and manage incoming billing documentation, including faxes, electronic submissions, and departmental correspondence.
• Monitor assigned work queues, coordinate follow-up items, and collaborate with internal departments to resolve billing-related questions.
• Maintain confidentiality and accuracy when handling patient and financial records and complete other assigned administrative duties.

What We Need From You:

• High School diploma or GED; additional certification in billing, finance, or related field preferred.
• At least two years of experience in healthcare billing, medical office administration, insurance verification, or related administrative support.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Excellent communication skills and a commitment to providing outstanding customer service.
• This is a phone-based position. Candidates must be comfortable handling calls throughout most of the workday.
• Must reside in Arizona and be able to report onsite to the Engagement Center/DHQ as required.
• Bilingual English/Spanish proficiency is preferred but not required.
• Proficiency in electronic medical records systems (EMR/EHR), insurance carrier portals, Microsoft Office, and billing software.

Your Work Schedule:

• Full-Time: Monday to Friday, with available schedules of 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM
• Training: The first 60 days will be 100% onsite at our Engagement Center/DHQ location.
• Flexibility: Opportunity to work remotely up to four days per week after successfully completing the first 60 days.

Perks of Being Part of Denova:

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Enjoy holiday pay, PTO, and life insurance benefits.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.