Billing Specialist

One80 Intermediaries; Ohio; On-site; USD 22,000 - 31,000; Full time

Job summary

One80 Intermediaries in Cleveland, OH is seeking a Billing Specialist to join onsite to deliver billing and administrative services for carriers, agents, employers, and policyholders.

The role requires processing bill payments, policy changes, and meeting SLAs for a caseload while collaborating with colleagues on client accounts and system improvements in a fast-paced environment.

Qualifications

• Experience using Excel and communicating with clients by phone or email.
• Strong organizational skills with attention to detail.
• Self-directed, thorough, and highly organized with ability to adapt in a fast-paced team.

Responsibilities

• Process bill payments and policy changes timely and accurately.
• Meet all SLAs for the caseload.
• Collaborate with colleagues to maintain service levels for Premium Accounting clients.
• Support initiatives including system improvements and special projects.
• Other responsibilities as assigned.

Skills

Client communication

Organizational skills

Attention to detail

Self-directed

Verbal and written communication

Adaptability

Multi-project management

Tools

Excel

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

One80 Intermediaries is seeking a Billing Specialist onsite to join our growing team in Cleveland, OH!

The purpose of this role is to deliver billing and related administrative services timely and accurately to carriers, agents, employers, and policyholders. Provide services directly by maintaining a caseload. Meet service standards for processing volumes, speed, and responsiveness in a fast-paced work environment. Support corporate initiatives.

How You Will Contribute:

• Process bill payments and policy change timely and accurately.
• Meet all SLAs for the caseload.
• Work in collaboration with colleagues to maintain service levels for all Premium Accounting clients.
• Support corporate initiatives including but not limited to system improvements, special projects and customized service support for new clients.
• Other responsibilities as assigned.

Skills & Experience to be Successful:

• Experience using Excel
• Experience working with clients via phone and email
• Strong organizational skills
• Exceptional attention to detail
• Self-directed, thorough, and highly organized
• Communicates effectively both verbally and written
• Desire to work with a fast-paced team that must adapt quickly to ongoing change
• Maintains a positive approach while handling multiple projects and assignments
• Strives to continuously build knowledge and skills and shares information with others

Working conditions and/or physical requirements:

• Operate computer and keyboard; able to use the phone; sit for long periods; communicate using speech, hearing, and vision skills
• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Operate computer and keyboard; able to use the phone; sit for long periods; communicate using speech, hearing, and vision skills.

About One80:

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Pay Range

19 - 19 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".