Billing Specialist

Waste Solution Services; Norwalk (CT); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Flexible spending account

Health insurance

Health savings account

Paid time off

Parental leave

Vision insurance

Job summary

Waste Solution Services is seeking a Billing Specialist in Norwalk, CT to provide accurate, customer-focused billing support and timely invoicing. The role requires in-person collaboration and occasional travel to Lawrence, NY, with a focus on data integrity and continuous process improvements.

Key duties include analyzing billing data, resolving discrepancies, and maintaining precise customer accounts while delivering excellent service to our multifamily and commercial clients.

Qualifications

• 1+ year of experience in a billing role.
• Attention to detail and strong analytical skills.
• Customer-focused with solid communication abilities.

Responsibilities

• Deliver timely, accurate invoicing and respond to customer inquiries.
• Analyze billing data to identify trends and variances before invoicing.
• Collaborate with cross-functional teams to resolve billing issues quickly.
• Maintain accurate customer accounts with current service details and contacts.
• Use multiple systems daily to review operational and financial data.
• Adapt to new processes and tools while supporting continuous improvement.

Skills

Billing

Attention to detail

Analytical skills

Customer service

Communication skills

Multi-tasking

Google Workspace

Tools

Google Workspace

QuickBooks

Job description

Title: Billing Specialist
Location: Norwalk,CT
Full time; In-office

Pay range: $30/hr-$36/hr (DOE)

Who We Are

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.

About the Role

The Billing Specialist is responsible for providing timely, accurate, and customer-focused billing support by responding promptly to customer inquiries, delivering clear and accurate invoices, and maintaining precise customer account information. Through strong attention to detail, problem-solving skills, and cross-functional collaboration, this role ensures billing accuracy, supports positive customer relationships, and helps exceed customer expectations. This position also requires in-person collaboration and travel to Lawrence, New York as needed.

Duties & Responsibilities

• Deliver excellent customer service by responding promptly to inquiries and completing billing tasks accurately and efficiently.


• Analyze billing data and large data sets to identify trends, discrepancies, and variances, taking corrective action prior to invoice delivery.


• Collaborate with cross-functional teams to understand billing and operational complexities and resolve issues quickly and effectively.


• Maintain accurate customer account information, including billing details, active services, rates, and contact information.


• Work across multiple systems daily to review and interpret operational and financial data.


• Adapt to new processes, systems, and tools while providing feedback to support continuous improvement and operational efficiency.


• Demonstrate initiative by proactively identifying tasks and issues without the need for direct supervision.

Qualifications & Skills

• Minimum of one (1) year of experience in a billing role required.


• Experience in the waste services or environmental services industry is a plus.


• Strong attention to detail and analytical skills.


• Customer-focused and resolution-oriented, with strong problem-solving abilities and a sense of ownership.


• Ability to manage multiple priorities in a fast-paced environment.


• Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.).


• Experience with QuickBooks preferred.


• Strong written and verbal communication skills.

Job Type: Full-time

Benefits:

• Dental insurance


• Flexible spending account


• Health insurance


• Health savings account


• Paid time off


• Parental leave


• Vision insurance

Ability to Commute:

• Norwalk, CT 06851 (Required)

Work Location: In person

Notice: WSS does not accept unsolicited contact from recruiters, agencies, or third-party vendors. Applicants must complete the official application to be considered. Direct emails or phone calls to the Company will not be accepted and may result in disqualification from consideration.