Billing Solutions Coordinator

LifeStance Health Inc.; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Disability insurance

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is a leading mental health provider offering remote work for a Billing Solutions Coordinator.

The role focuses on revenue cycle management, patient billing inquiries, and ensuring courteous, accurate service to patients, health plans, and clinics. Responsibilities include handling inbound/outbound calls, updating plan details, processing payments, and supporting leadership with reporting.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• 2+ years in a healthcare call center or revenue cycle role.
• Experience with EHRs, patient eligibility, and billing inquiries.

Responsibilities

• Handle Revenue Cycle interactions via phone, email, and portal with expert customer service.
• Update insurance plan details and patient information accurately.
• Process payment requests from patients and coordinate with offices.
• Support leadership with daily/weekly/monthly reporting needs.
• Answer questions about accounts and provider centers; troubleshoot with patients.
• Identify and escalate potential revenue cycle challenges as needed.
• Review billing transactions to resolve posting issues and improve accuracy.

Skills

Call center experience

Healthcare revenue cycle

EHR systems

Microsoft Office

Confidential data handling

Empathy & communication

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

EHR systems

Call center phone systems

Microsoft Office

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program

Job Summary

The Billing Solutions Coordinator is responsible for resolving incoming inquiries for Revenue Cycle Management/Patient Billing, which includes patient eligibility, benefits, billing, and collections questions related to patient/client care. The Billing Solutions team ensures prompt, courteous service to all customers: patients, vendors, health plans and clinic employees. This position is a remote role with the ability to sit within any US locality.

Shift Time: 10:30am-7:00pm CST

Responsibilities

• Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service
• Communicate with offices and patients to ensure current information
• Processing payment requests from patients
• Accurately updating insurance plan and other portal information for patients as requested
• Support leadership with daily, weekly monthly reporting needs as required
• Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers
• Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
• Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary
• Review billing transactions for accuracy and to help resolve payment posting challenges on accounts

Skills & Experience

• High school diploma or GED equivalent required; Bachelor’s degree preferred
• 2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred
• Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems
• Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
• Strong understanding of major health insurance carriers (in and out-of-network)
• Knowledge of medical terminology
• Demonstrated professionalism in dealing with confidential and sensitive patient information
• Detail-oriented with ability to multi-task and prioritize in a fast-paced environment
• Ability to type fluently
• Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients
• Qualified candidates must be legally authorized to be employed in the United States

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.

At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in‑person care. Are you ready to change lives together?