Billing Representative II

NorthShore University HealthSystem; Warrenville (IL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Annual Incentive Plan

Shift pay and holiday pay

Tuition Reimbursement

Free Parking

Health Benefits

Job summary

Endeavor Health in Warrenville, IL is seeking a Billing Representative II to manage charges, invoices, and client billing questions within occupational health operations.

You will reconcile visits, generate reports, review accounts, and collaborate with staff to ensure accurate patient demographics and timely payments.

Qualifications

• One year of customer service experience with strong phone etiquette.
• Minimum one year of hospital patient accounting or customer service experience.

Responsibilities

• Performs weekly visit reconciliation prior to processing charges.
• Generates weekly error report and follows up with appropriate occupational health staff for correction.
• Updates the manager of occupational health of error trends.
• Processes charges when errors are corrected.
• Creates and reviews invoices on a weekly basis.
• Posts invoices, prints and mails invoices to non-workers comp clients monthly.
• Sends workers comp documents to a third party for billing and collection on a weekly basis.
• Acts as main point of contact for client billing questions.
• Monitors client billing Accounts Receivable for those that are delinquent.

Skills

Customer service

Education

High School Diploma or GED

Job description

Hourly Pay Range:

$21.10 - $30.60 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Billing Representative II
• Location: Warrenville, IL
• Full Time
• Hours: Monday-Friday, [hours and flexible work schedules]

What you will do:

• Performs weekly visit reconciliation prior to processing charges in occupational health application.
• Generates weekly error report and follows up with appropriate occupational health staff for correction.
• Updates the manager of occupational health of error trends.
• Processes charges when errors are corrected.
• Creates and reviews invoices on a weekly basis.
• Posts invoices, prints and mails invoices to non-workers comp clients monthly.
• Sends workers comp documents to a third party for billing and collection on a weekly basis.
• Acts as main point of contact for client billing questions.
• Monitors client billing Accounts Receivable for those that are delinquent.
• Utilizes various report tools, such as reminder queues, aged trial balance reports and other electronic methods to follow up on unpaid claims.
• Generates reminders and collection notices as needed. Places delinquent clients on a cash only basis.
• Audits claims and registration information to ensure patient demographic and insurance information is accurate when applicable. Makes necessary corrections in computer system and/or claim as needed.
• Reviews and performs refund and/or adjustments on accounts that have a credit balance identified, insurance letter and/or returned check.
• Contacts third-party payer to resolve possible overpayment when credit amount is in question. Resolves patient overpayment by refunding patient/guarantor or transferring to open accounts.
• Responds and researches all billing/collecting issues and resolves them to ensure appropriate insurance payment and patient balance amounts.
• Reviews payment vouchers when necessary to ensure appropriate balance due on accounts and performs adjustments when necessary.
• Performs adjustments for eligible accounts following the department guidelines.
• Accepts credit card information for payment on accounts.
• Functions as a Client Service Rep and as a Medical Assistant as needed.
• Performs other duties as assigned by Occupational Health management.

What you will need:

• Education: High School Diploma or GED
• Experience: A minimum of one year of customer service experience with strong phone etiquette. Minimum one year of previous hospital patient accounting or customer service experience

Benefits (For full time or part time positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.