Billing Representative - Fairbanks Memorial Hospital

Foundation Health; Fairbanks (AK); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with employer match

Tuition Assistance

Student Loan Forgiveness

Onsite Gym

Wellness Programs

Discount programs

Learning Center (childcare services)

Job summary

Foundation Health is seeking a Billing Specialist in Fairbanks, AK to coordinate patient billing and collections across multiple areas. You will work with staff and physician offices to ensure timely reimbursement and accurate posting.

The role requires knowledge of patient financial services, ability to manage multiple tasks, and strong communication skills; full-time schedule is 40 hours weekly with day shifts, Monday to Friday.

Qualifications

• High school diploma or GED; relevant experience preferred.
• Experience in patient financial services or insurance collections.
• Ability to multitask with minimal supervision; strong communication skills.

Responsibilities

• Process payments, adjustments, claims, refunds, denials and payment plans accurately.
• Reconciling balances and pursuing payments with payers and staff.
• Research payments and denials to correct errors and maximize reimbursement.
• Build relationships with internal units and educate on payment issues.
• Respond to calls and resolve billing and accounting issues for patients and providers.
• Help reduce accounts receivable and document data in systems.
• Communicate policies and issues to payers per procedures.

Skills

Multitasking

Interpersonal communication

Oral and written communication

Customer service

Knowledge of patient financials

Office software proficiency

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Overview

This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payer claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.

Pay & Benefits:

• Compensation: $20.07 to $28.90 wage based on experience and education
• Additional Pay: Shift Differential for weekends, Annual Increases, Paid Time Off
• Benefits: medical, vision, dental, 401k with employer match
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
• Schedule:Full-time, 40 hours per week, 5x8 hour day shifts Monday through Friday

Responsibilities

• May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing.
• As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payer remits, facility contracts, payer customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.
• May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appeals and corrections as necessary.
• Builds strong working relationships with assigned business units, hospital departments or provider offices. identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.
• Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues. Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
• Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
• Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payers accurately.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, or financial collecting services or insurance industry experience processes normally acquired over one (1) or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

PREFERRED QUALIFICATIONS

• Additional related education and/or experience preferred.

Foundation Health Partners is an EEO/AAP employer; qqualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.