Billing & Payments Coordinator – Member Services

Armed Forces Benefit Association; Staunton (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Paid holidays

Life insurance

Disability insurance

Employee assistance

Career growth

Friendly culture

Job summary

Armed Forces Benefit Association (AFBA) in Staunton, Virginia is seeking a customer service/accounts receivable role to support members paying by direct bill or ACH. The position is in person five days per week and focuses on timely posting of payments and accurate account reconciliation.

You will handle inquiries, update records, and collaborate with the Staunton team to ensure privacy compliance and high levels of service to members, partners, and internal stakeholders.

Qualifications

• College degree or equivalent work experience.
• Experience with accounts receivable, billing, reconciling payments, and Microsoft Platforms and products.
• Working knowledge of life insurance or the ability to learn.
• Effective oral and written communication skills in person, by phone, email, or other business correspondence.
• Ability to perform routine tasks while maintaining focus and attention to detail.
• Ability to guide conversations and use appropriate words and tone when dealing with difficult customers or situations, maintaining a professional demeanor.
• Ability to accept responsibility for organizing assignments and workflow.
• Flexibility in adapting to changes in systems, procedures, and guidelines.
• Demonstrate complete adherence to privacy laws and company privacy guidelines, and appropriate level of concern for safeguarding all client information.
• Ability to manage time effectively.

Responsibilities

• Respond to incoming calls and messages from customers and market partners accurately, courteously, and promptly.
• Perform duties generated by phone calls – update all record information, make follow up calls, generate correspondence, process terminations and changes, refer leads, etc.
• Order duplicated certificates of coverage daily after verifying accuracy of member info.
• Work incoming correspondence daily (mail, email), update systems and send responses as needed.
• Send various customer correspondence daily for routine coverage actions, and process all returned forms.
• Take initiative to schedule and perform assigned actions relating to coverage maintenance in appropriate systems, and work assigned cases and issues promptly.
• Run and work assigned reports monthly.
• Daily posting and allocation of payments.
• Offer any suggestions that might be helpful to department functioning and workflow process improvement.
• Stay abreast of policy and procedure changes and utilize informational resources.
• Assist Policy Holder Accountant with daily issues as they arise.

Skills

Accounts receivable

Billing

Payment reconciliation

MS Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Armed Forces Benefit Association (AFBA) in Staunton, Virginia is seeking a customer service/accounts receivable role to support members paying by direct bill or ACH. The position is in person five days per week and focuses on timely posting of payments and accurate account reconciliation.

You will handle inquiries, update records, and collaborate with the Staunton team to ensure privacy compliance and high levels of service to members, partners, and internal stakeholders.