Insurance Billing & Payments Coordinator

Armed Forces Benefits Assoc.; Staunton (VA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

401k plan with employer match

Paid time off

Paid holidays

Life insurance

Short- and long-term disability

Employee assistance program

Career growth opportunities

Friendly, collaborative culture

Job summary

Armed Forces Benefit Association (AFBA) in Staunton, VA is seeking a full-time Customer Service specialist to support members paying via direct bill or ACH. You will respond to inquiries, post and reconcile payments, and coordinate with the Staunton team for timely account reconciliation.

The role requires a college degree or equivalent experience, strong accounts receivable skills, and excellent communication.

Qualifications

• College degree or equivalent work experience.
• Experience with accounts receivable, billing, reconciling payments, and Microsoft platforms and products.
• Working knowledge of life insurance or the ability to learn.
• Effective oral and written communication skills in person, by phone, email, or other business correspondence.
• Ability to perform routine tasks while maintaining focus and attention to detail.
• Ability to guide conversations and use appropriate words and tone with difficult customers, maintaining a professional demeanor.
• Ability to organize assignments and workflow.
• Flexibility in adapting to changes in systems, procedures, and guidelines.
• Adherence to privacy laws and company privacy guidelines; safeguarding client information.
• Ability to manage time effectively.

Responsibilities

• Respond to incoming calls and messages from customers and market partners accurately and promptly.
• Perform duties from phone calls – update records, follow up, generate correspondence, process terminations and changes, refer leads.
• Order duplicated certificates of coverage daily after verifying member info.
• Handle incoming correspondence (mail, email), update systems and send responses as needed.
• Send various customer correspondence daily for routine coverage actions and process returned forms.
• Schedule and perform assigned actions relating to coverage maintenance in systems, and resolve cases promptly.
• Run and work assigned reports monthly.
• Daily posting and allocation of payments.
• Suggest process improvements to improve department workflow.
• Stay informed on policy changes and utilize resources.
• Assist Policy Holder Accountant with daily issues.

Skills

Accounts receivable

Billing

Reconciling payments

Microsoft platforms & products

Customer service

Attention to detail

Time management

Professional demeanor

Education

College degree or equivalent

Tools

Microsoft Office

Job description

Armed Forces Benefit Association (AFBA) in Staunton, VA is seeking a full-time Customer Service specialist to support members paying via direct bill or ACH. You will respond to inquiries, post and reconcile payments, and coordinate with the Staunton team for timely account reconciliation.

The role requires a college degree or equivalent experience, strong accounts receivable skills, and excellent communication.