Billing Patient Service Representative (AR)

Virginia-Oral-; Glen Allen (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

Virginia Oral & Facial Surgery is seeking an Accounts Receivable Representative to ensure smooth patient care support by handling insurance claims, posting payments, and resolving denials. The role emphasizes accuracy, organization, and collaboration within a clinical team.

The ideal candidate has at least 1 year of related experience, with a basic understanding of EOBs and COB. Experience in a dental or medical setting is preferred.

Qualifications

• Minimum of 1 year experience in a similar role.
• Ability to interpret EOBs and coordination of benefits.
• Strong verbal and written communication skills.
• Prior experience in dental/medical practice preferred.

Responsibilities

• Review insurance claims for accuracy and attach necessary documentation before submission.
• Post insurance payments and write-offs according to contracted rates.
• Post denials and pends and contact insurers to resolve issues.
• Run aged receivable reports and resubmit as needed.
• Complete daily deposits and balance at end of day.
• Answer billing inquiries and assist team as needed.

Skills

Accounts Receivable

Insurance Claims

Billing & Reconciliations

Communication Skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Glen Allen, VA, US

8 days ago Requisition ID: 2605

Salary Range: $20.00 To $25.00 Hourly

Keep patient care running smoothly behind the scenes.

Virginia Oral & Facial Surgery is seeking a detail-oriented Accounts Receivable Representative to join our team. We're seeking an organized individual who understands the important role accounts receivable plays in supporting both the financial health of the practice and the overall patient experience.

This role is responsible for assigned medical and dental insurance claims, processing and posting insurance denials and payments, and following up on outstanding insurance claims and payment issues. The ideal candidate is organized, proactive, and committed to delivering both accuracy and efficiency while contributing to a positive and collaborative work environment.

What You’ll Do:

• Review all insurance claims for accuracy and obtain appropriate attachments prior to submission.
• Place inaccurate claims on hold for clinic assistance.
• Post insurance payments and write-offs for assigned insurance companies ensuring payments and write-offs are correct according to current contracted rates.
• Post insurance denials and pends for information.
• Contact insurance companies verbally, in writing, and/or via email to correct payment issues and investigate insurance denials.
• Run and resolves insurance aged receivable report.
• Resubmit claims as needed.
• Write up refund requests when overpayment occurs.
• Scan and maintain copies of all EOBs.
• Complete daily deposits for individual work and balance daily.
• Answer insurance company phone calls and billing inquiries.
• Assist peers as needed.
• Other duties as assigned by manager.

What You’ll Need:

• Minimum of one-year (1) experience in similar position, required.
• Ability to interpret insurance EOB’s and coordination of benefits, and basic understanding of insurance credentialing process.
• Strong verbal and written communication skills, ability to perform accurate and detailed oriented work.
• Previous experience in a dental and/or medical practice, preferred.