Billing - Patient Account Specialist

Missoula Bone & Joint, Llc; Missoula (MT); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Paid Time Off

Snack/Drink Room

Employee Discounts

Short- and Long-Term Disability

Job summary

Missoula Bone & Joint and Surgery Center is seeking a Full-Time Patient Account Specialist to manage patient billing, balances, and financial arrangements onsite in Missoula, MT. The role emphasizes compassionate patient interactions and accurate processing of self-pay accounts within established policies.

The position offers competitive hourly pay ($20.00-$27.00) with benefits including Medical, Dental, Vision, 401(k), Life Insurance, HSA, PTO, and more, reflecting a professional yet friendly

Qualifications

• High school diploma or GED is required.
• Training or courses in business office activities are required.
• Strong ethical and moral character is essential.
• Good communication skills are essential.
• Good computer skills are required.
• Preferred: two or more years of billing experience.

Responsibilities

• Establish payment plans with self-pay balances and post payments.
• Handle patient inquiries regarding balances after insurance processing.
• Refer complex questions to AR Supervisor or Insurance Specialists.
• Process statements, refunds, and account adjustments as needed.
• Maintain accurate documentation of all account activity and confidentiality.

Skills

Cooperative attitude

Problem solving

Communication skills

Computer skills

Education

High school diploma or GED

Business office training

Job description

Job Details: Job Location: Legal Address - Missoula, MT, Position Type: Full Time, Salary Range: $20.00 - $27.00Hourly, Join our team at Missoula Bone & Joint and Surgery Center as a Full-Time Patient Account Specialist and play a crucial role in helping our patients navigate their healthcare journey with compassion and efficiency. This exciting opportunity allows you to work onsite at our modern facility in Missoula, MT, where you'll interact directly with patients and medical staff to ensure a seamless experience for all. As a problem solver and customer-focused individual, you'll find this role both rewarding and challenging as you contribute to the excellence and integrity of our practice.With competitive pay ranging from $20.00 to $27.00 per hour dependent on experience and qualifications, this position offers a chance to grow in a professional yet fun and flexible work environment. As well as great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, Snack/Drink Room, Employee Discounts, and Short- and Long-Term Disability. Apply now and be a part of our dynamic team!Missoula Bone & Joint and Surgery Center: Get to know usCome Join the Missoula Bone & Joint and Surgery Center Team! Culture, development, collaboration, and an energetic team atmosphere are a few of the great things Missoula Bone & Joint has to offer. Winners of the Top Employers Award four years running and known as Becker's 150 Greatest Places to work in healthcare proves this is a great company with professionalism and down-to-earth personalities from management, providers and staff.Your day as a Patient Accounts SpecialistThe Patient Account Specialist is responsible for providing accurate, timely, and professional support to patients regarding billing, account balances, payments, and financial arrangements. This position manages patient accounts throughout the self-pay and collections process, including payment plans, adjustments, refunds, hardship requests, statements, and account documentation, while maintaining confidentiality and compliance with applicable policies and procedures. The Patient Account Specialist provides exceptional customer service to patients, physicians, and coworkers, collaborates with the Accounts Receivable team and other departments, appropriately escalates complex billing and insurance questions, and assists with cashier and general office functions as needed. The successful candidate demonstrates strong attention to detail, organization, communication, judgment, dependability, teamwork, professionalism, and a commitment to ongoing learning and professional development.Are you a good fit for this Patient Accounts Specialist job?To excel as a Patient Accounts Specialist at Missoula Bone & Joint and Surgery Center, you'll need a solid foundation in medical office standards of operation, ensuring that all administrative processes align with industry best practices and compliance regulations. A general understanding of insurances and related terms will be essential for accurate verification and processing of patient information. Strong customer service skills are a must to interact effectively with patients, providing assistance and support with empathy and professionalism. As a key member of our team, the ability to collaborate and communicate efficiently with colleagues is vital to maintain a cohesive and patient-centered environment.By leveraging these skills and competencies, you will contribute to our commitment to excellence and integrity in patient care.Connect with our team today!If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!Job Description: Missoula Bone & JointJob description: Patient Account SpecialistTitlePatient Account SpecialistMain functionEstablish payment plans and works all self-pay accounts and patient balances after insurance.Duties andresponsibilitiesPhilosophySupports the facility’s ideology, mission, goals, and objectivesPerforms in accordance with the facility’s policies and proceduresFollows the facility’s standards for ethical business conductRecognizes patients’ rights and responsibilities and supports them in performance of job dutiesParticipates in facility committees, meetings, in-services, and activitiesSeeks out additional assignments and duties2. Work QualityPerforms duties in an accurate and organized mannerAdheres to policies and procedures in performance of dutiesEnsures knowledge of job and asks questions when unsureCompletes duties within appropriate timeframes3. Personal AttributesShows initiative and dependability including punctuality and attendanceDisplays good judgmentCooperates and is flexibleFollows appropriate dress code presenting a professional image4. Customer ServiceFosters a culture of outstanding patient service showing courtesy in interactions with patients, physicians and co-workersPresents good telephone skillsResponds promptly to patient needs and co-worker requests5. Communication and TeamworkExpected to be a positive and responsible team member with a good attitudePresents good oral and written communication (documentation) skills6. Professional competenceParticipates in continuing education and other learning experiencesShares knowledge gained in continuing education with staffMaintains membership in relevant professional organizationsSeeks new learning experiences by accepting challenging opportunities and responsibilitiesWelcomes suggestions and recommendations7. Patient Account Specialist DutiesReceives all calls related to patient balances and answers basic questions regarding balances after insurance processingRefers complex patient inquiries regarding insurance processing to the Insurance SpecialistsEstablishes payment plans with self-pay/patient balancesResponsible for collections/PARM accounts and mailing Final Demand lettersResponsible for Hardship requests and ensuring that all information required in accordance with the policy and procedure is included and then submitted to AR SupervisorResponsible for all small balance and bad debt adjustmentsResponsible for posting adjustments for employee discountsResponsible to review credit balances and determine if credit should be applied to another visit or if a refund request is neededProcesses statements and is responsible for return mail and address changesAnswers billing questions in a clear and polite manner; accesses EMA charts/computer records as necessary to answer questionsHandles patient and co-worker billing questions and forwards all complex/problem questions to AR Supervisor or understands patient confidentiality laws and what signatures are required to release informationClearly and accurately documents all correspondence regarding an account in a timely and appropriate mannerPrepares self-pay and patient refunds and posts refund checksAssists Cashier with patient inquiries and accepting paymentsAnswers phone as neededIdentifies self when answering the phoneBacks up Cashier as neededPosts NSA Checks and routes them to BookkeepingRecords and files bankruptcy noticesOther duties as assignedResponsibility for assetsResponsible for accuracy and timeliness of billing directly related to accounts receivable.Qualifications1. Cooperative work attitude toward co-employees, management, patients, visitors, and physicians2. Ability to promote favorable facility image with physicians, patients, insurance companies, and general public3. Ability to make decisions and solve problemsRequirementsRequired1. High school diploma or GED certificate2. Training/courses in business office activities4. Strong ethical and moral character references5. Good communication skills6. Good computer skillsPreferred1. Two or more years’ billing experience 2. Third-party-payer billing experience3. Medical collection experienceJob qualityrequirementsAccuracyAttention to detailTimelinessOrganizationLittle supervision needed to accomplish taskDependabilityAttendancePunctualityAbility to follow instructionsAbility to meet deadlinesPhysical/mental requirementsAbility to sit for long periods of time, stand, and walkVisual and auditory acuity for frequent use of computer, telephone, and use of other office equipmentWorking conditions(environmental)1. Well lit and ventilated, with non-hazardous and hazardous equipment2. Category III: exposure to blood borne pathogens and may encounter chemical hazardsReports toAccounts Receivable Supervisor, Finance ManagerSupervisesNot applicableContacts1. Patients2. Patients’ family/significant others3. Physicians and physician office personnel4. Insurance company personnel5. Facility personnel6. AdministrationFormal linesof promotionNo formal lines of promotion All positions with Missoula Bone & Joint are to use due care in the use and communication of patients’ protected health information. It is every employee’s principal job function to ensure patient confidentiality and failure to maintain confidentiality may, and will, result in sanction and/or discharge.