Billing Operations Analyst

EFCOR Element Fleet Corporation; Baltimore (MD); Hybrid; USD 60,000 - 83,000; Full time

Benefits offered by this job

Culture of innovation

Health and welfare benefits

Paid time-off programs

Job summary

Element Fleet Management is seeking an analytical Billing Operations Analyst based in Owings Mills, MD, with a hybrid schedule. You will transform billing data into actionable insights, develop dashboards and reports, and partner with cross-functional teams to improve billing accuracy and client experience.

The role emphasizes strong data analysis, Excel proficiency, and experience in billing operations, with Maryland-based hybrid work requirements and opportunities to optimize processes and

Qualifications

• Experience in business analysis, data analysis, billing operations, finance operations, client service operations, or a related field.
• Strong Excel skills with the ability to organize, analyze, and summarize large data sets.
• Ability to translate business questions into data requirements and actionable insights.

Responsibilities

• Analyze billing data and generate actionable insights.
• Build, maintain, and use billing dashboards, reports, queries, and analytical tools to monitor client billing activity.
• Analyze billing trends, variances, exceptions, disputes, adjustments, and recurring client inquiries.
• Translate complex billing data into clear business insights, summaries, and recommendations.
• Collaborate with cross-functional partners to resolve data and process issues.

Skills

Data analysis

Billing operations

Excel

Problem-solving

Root-cause analysis

Education

College/University degree

Tools

Snowflake

Salesforce

Xcelerate

Mainframe

Power BI

Tableau

SQL

Alteryx

Excel Power Query

Job description

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for an analytical individual to join our team as Billing Operations Analyst. In this role, you will transform billing data into actionable insights that improve billing accuracy, client experience, operational efficiency, and proactive issue management. You will develop and use dashboards, reports, queries, and trend analysis to identify billing variances, recurring client issues, process gaps, and opportunities for improvement. You will partner with Billing Client Experience Partners, Billing Operations, Finance, IT/Data teams, external operations partners, Client Success, and other cross-functional stakeholders to turn data into recommendations, support proactive client communication, and improve the overall billing experience. This is a hybrid position based in our, Owing Mills, Maryland office. Candidates must be located in Maryland, or be able to meet the position’s Maryland-based work requirements by their start date, and must be available to work onsite in accordance with the role’s hybrid schedule.

What You’ll Do

Analyze billing data and generate actionable insights. Build, maintain, and use billing dashboards, reports, queries, and analytical tools to monitor client billing activity. Analyze billing trends, variances, exceptions, disputes, adjustments, and recurring client inquiries to identify material billing changes, emerging risks, and improvement opportunities. Translate complex billing data into clear business insights, summaries, and recommendations that support client-facing communication and operational decision-making. Support proactive billing reviews for strategic, complex, or high-volume clients by identifying unusual billing activity, potential client concerns, and emerging risk indicators. Partner with Billing Client Experience Partners to prepare client-ready insights, variance explanations, and supporting analysis. Conduct root-cause analysis on recurring disputes, billing errors, escalations, and service issues. Identify process gaps, control weaknesses, data quality issues, and handoff failures that contribute to billing friction. Develop and maintain reporting that measures Billing Client Services performance, client experience, and operational effectiveness. Prepare executive-ready summaries, recurring reporting, and performance updates for leadership and stakeholders. Collaborate with Billing Client Experience Partners, IT/Data, Billing Operations, Finance, external operations partners, Client Success, Commercial, and other operational teams to resolve data and process issues. Identify recurring manual analysis, customized reporting, and repetitive billing review activities that may be candidates for automation or standardization.

Basic Qualifications

Experience in business analysis, data analysis, billing operations, finance operations, client service operations, or a related field. Demonstrated analytical skills with the ability to interpret data, identify trends, and explain business impacts. Experience working with reports, dashboards, spreadsheets, databases, operational systems, or similar tools. Strong Excel skills, including the ability to organize, analyze, and summarize large data sets. Ability to translate business questions into data requirements and actionable insights. Demonstrated problem-solving and root-cause analysis skills. Ability to work from our Maryland office as required by the position’s hybrid work schedule.

Preferred Qualifications

Education: College/University degree preferred. Experience in billing, invoicing, finance shared services, fleet, leasing, or client service operations. Experience with Snowflake, Salesforce, Xcelerate, Mainframe, Power BI, Tableau, SQL, Alteryx, Excel Power Query, or similar tools. Experience building dashboards, recurring reports, operational scorecards, or performance reporting. Experience analyzing billing variances, disputes, adjustments, revenue trends, or client service issues. Experience supporting process improvement, automation, or operational transformation initiatives. Location: 10200 Grand Central Ave, Owings Mills, MD

Compensation

The hiring base salary range for this position is $60,400 - $83,050 annually. This range represents the Company's good‑faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What’s in it for You

• A culture of innovation, empowerment, decision‑making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Equal Opportunity Employer

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.

Accessibility

Disability‑related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call (800) 665‑9744.

AI-Assisted Tools

Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job‑related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights

Workplace discrimination is illegal.

Company Overview

Element Fleet Management (TSX: EFN) is the largest publicly traded pure‑play automotive fleet manager in the world. As a Purpose‑driven and client‑centric company, we deliver value through scalable, sustainable, and technology‑enabled fleet and mobility solutions. Through the Element‑Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities.

Our Services

Element delivers end‑to‑end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing.

Our Values

At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.