Billing Office Supervisor

American Academy of Ophthalmology; Metairie (LA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Paid time off

Retirement plan

Vision insurance

Job summary

The American Academy of Ophthalmology is seeking a Billing Office Supervisor to oversee the daily operations of the billing department across multiple locations within our Retina and Ophthalmology practice.

This role manages all revenue cycle activities, including charge entry, claim submission, payment posting, denial management, and patient collections, ensuring compliance with Medicare and payer guidelines.

Qualifications

• Minimum 5 years of medical billing experience.
• Minimum 3 years of supervisory or management experience.
• Extensive knowledge of ophthalmology and retina billing practices.
• Strong understanding of Medicare, Medicaid, and commercial payer regulations.
• Experience managing Accounts Receivable and denial management programs.
• Proficiency with practice management and electronic health record systems.
• Advanced knowledge of CPT, ICD-10, HCPCS, and modifier usage.
• Strong analytical and financial reporting skills.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee the daily operations of the billing department across multiple locations.
• Manage all revenue cycle activities including charge entry, claims submission, and payment posting.
• Direct denial management, AR follow-up, and patient collections.
• Develop staffing and training to improve billing performance and compliance.
• Prepare monthly billing and financial performance reports and KPI analysis.
• Ensure compliance with Medicare LCDs/NCDs and payer requirements.
• Collaborate with physicians and administrators on documentation supporting accurate billing.

Skills

Medical billing

Supervisory experience

Ophthalmology billing

Medicare/Medicaid knowledge

Accounts receivable

Denial management

Revenue cycle management

Data analysis

EHR systems

Tools

Practice management software

Electronic Health Records (EHR)

Billing software

Job description

The Billing Office Supervisor is responsible for overseeing the daily operations of the billing department for a busy multi-location Retina and Ophthalmology practice. This position manages all revenue cycle activities, including charge entry, claim submission, payment posting, denial management, accounts receivable follow-up, patient collections, and financial reporting. The supervisor will lead and develop billing staff while ensuring compliance with Medicare, commercial insurance carriers, and retina-specific coding and reimbursement guidelines.

The ideal candidate will have extensive experience in ophthalmology and retina billing, strong leadership skills, and a proven track record of improving revenue cycle performance and financial outcomes.

Essential Duties and Responsibilities

Revenue Cycle Management

• Supervise all aspects of the revenue cycle from charge capture through final payment.
• Monitor billing workflows to ensure timely claim submission and reimbursement.
• Review and analyze aging reports, denial reports, rejection reports, and payment trends.
• Develop and implement strategies to reduce Accounts Receivable (A/R) and improve cash collections.
• Ensure timely follow-up on unpaid claims and appeals.
• Oversee patient balance collection processes and payment arrangements.
• Monitor reimbursement trends and identify opportunities for revenue enhancement.

Retina and Ophthalmology Billing Oversight

• Maintain expertise in retina-specific coding, billing, and reimbursement regulations.
• Ensure proper coding and billing for:
• Intravitreal injections
• Retina laser procedures
• Vitrectomy procedures
• Retinal detachment repairs
• OCT imaging
• Fluorescein angiography
• Fundus photography
• Visual field testing
• Minor and major surgical procedures
• Drug administration and biologic medications
• Oversee billing and reimbursement for high-cost injectable medications including buy-and-bill inventory management.
• Ensure compliance with Medicare Local Coverage Determinations (LCDs), National Coverage Determinations (NCDs), and payer-specific requirements.
• Familiarity with funding programs that help our patients to receive care they need.

Financial Management and Reporting

• Prepare and present monthly billing and financial performance reports.
• Analyze key performance indicators (KPIs), including:
• Days in A/R
• A/R over 90 days
• Net collection rate
• Gross collection rate
• Denial rate
• First-pass claim acceptance rate
• Charge lag
• Payment lag
• Patient collection percentages

• Identify trends affecting practice revenue and recommend corrective actions.
• Assist leadership with budgeting, forecasting, and financial planning related to revenue cycle operations.
• Reconcile billing data and ensure accuracy of financial reporting.

Leadership and Staff Management

• Supervise, train, mentor, and evaluate billing department personnel.
• Conduct regular staff meetings and performance reviews.
• Establish productivity and quality benchmarks for team members.
• Ensure cross-training within the department to promote operational continuity.
• Foster a culture of accountability, collaboration, and continuous improvement.

Compliance and Quality Assurance

• Ensure compliance with HIPAA, CMS regulations, and payer requirements.
• Conduct regular audits of billing and coding activities.
• Maintain current knowledge of changes in coding, reimbursement, and regulatory requirements.
• Collaborate with providers and clinical staff to improve documentation supporting accurate billing.

Collaboration and Communication

• Work closely with physicians, administrators, clinical managers, and front desk leadership.
• Provide education and support regarding billing policies and reimbursement issues.
• Serve as the primary resource for complex billing and payer-related concerns.

Qualifications

Required

• Minimum 5 years of medical billing experience.
• Minimum 3 years of supervisory or management experience.
• Extensive knowledge of ophthalmology and retina billing practices.
• Strong understanding of Medicare, Medicaid, and commercial payer regulations.
• Experience managing Accounts Receivable and denial management programs.
• Proficiency with practice management and electronic health record systems.
• Advanced knowledge of CPT, ICD-10, HCPCS, and modifier usage.
• Strong analytical and financial reporting skills.
• Excellent communication and leadership abilities.

Preferred

• Retina specialty billing experience.
• Experience with multi-location physician practices.
• Knowledge of inventory and reimbursement management for specialty pharmaceuticals and injectable medications.

Key Performance Expectations

• Maintain A/R greater than 90 days below industry benchmarks.
• Achieve first-pass claim acceptance rates above 95%.
• Maintain denial rates below 5%.
• Improve net collection rates and reduce claim turnaround times.
• Ensure timely and accurate billing for all services rendered.
• Provide monthly KPI reporting and actionable recommendations to leadership.

Physical Requirements

• Ability to sit for extended periods while working on a computer.
• Ability to communicate effectively with staff, providers, patients, and insurance representatives.
• Occasional travel between clinic locations may be required.

Reports To

• Practice Administrator
• Supervises

Billing Specialists, Payment Posters, A/R Representatives, Collection Specialists, and other Revenue Cycle personnel.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person