Billing Operations Systems Engineer

ASM Research, An Accenture Federal Services Company; Boston (MA); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing related email requests, perform database research, and support testing across environments. The role emphasizes analytical skills, attention to detail, and cross-system collaboration.

The ideal candidate will handle inbound inquiries by phone, chat, and email, log cases, verify COD processing statuses, and contribute to efficiency improvements while maintaining

Qualifications

• Experience in customer service, billing operations, or technical support.
• Strong written communication for emails and documentation.
• Ability to research and interpret data across multiple systems.
• Detail-oriented with ability to handle multiple tasks simultaneously.

Responsibilities

• Manage billing-related email requests and monitor batch processing issues.
• Research COD data and verify processing statuses across systems.
• Log cases for phone, email, or chat interactions with customers.
• Support testing activities in non-production environments with technical teams.
• Provide accurate information and long-term solutions to customer issues.
• Collaborate across teams to improve workflows and efficiency.

Skills

Customer service

Written communication

Data interpretation

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

CRM systems

Office software

Ticketing systems

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing related email requests, perform database research, and support testing across environments. The role emphasizes analytical skills, attention to detail, and cross-system collaboration.

The ideal candidate will handle inbound inquiries by phone, chat, and email, log cases, verify COD processing statuses, and contribute to efficiency improvements while maintaining