Billing Coordinator - Hybrid

Arbella 56 Group; Quincy (MA); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

On-site gym

Nurse on-site

Cafeterias

Tuition assistance

Volunteer opportunities

Job summary

Arbella is seeking a Billing Coordinator in Massachusetts to join our team and collaborate with internal and external stakeholders to deliver accurate, efficient, and timely end-to-end billing and commissions processes for our customers and Independent Agents.

The role emphasizes analytical thinking, a proactive approach to identifying opportunities and solving problems in a fast-paced environment. We value continuous improvement and strong teamwork.

Qualifications

• General working knowledge of MS Office.
• Strong analytical and math skills.
• Able to multitask and stay organized.
• Flexible and adaptable to change.

Responsibilities

• Researches, analyzes and interprets policy and billing activity.
• Understands end-to-end billing processes and schedules.
• Learns billing systems efficiently.
• Ensures timely processing, posting, reconciliation and reporting of all billing processes.
• Reviews billing exceptions and takes appropriate action.
• Builds relationships with internal customers, agents, vendors and others and delivers exceptional service.
• Communicates with internal customers and agents across multiple channels.
• Collaborates across departments to achieve goals.
• Maintains attention to detail and handles ambiguity while escalating issues when needed.

Skills

MS Office

Analytical skills

Mathematical ability

Multitasking

Organizational skills

Quick learner

Teamwork

Adaptability

Tools

Billing software

Job description

Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include:

• On-site gym and fitness classes and one‑on‑one personal training


• On-site nurse, nutritional counseling, and mental health resources


• Full‑service cafeterias


• Free shuttle service to Quincy Adams T Station


• Tuition assistance programs


• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more


• A company committed to community: volunteer opportunities, employee‑led community efforts, and the Arbella Insurance Foundation


• Robust training, mentorship, and professional/personal development programs


• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

The Arbella Billing Coordinator is a trusted individual who understands our overall business objectives and collaborates with internal and external stakeholders to deliver accurate, efficient and timely end‑to‑end billing and commissions processes for our customers and our Independent Agents. A successful Billing Coordinator demonstrates analytical thinking, a curious mindset, and a proactive approach to identifying opportunities, solving problems and improving processes. They thrive in a fast‑paced, evolving environment, and embrace change. They are eager to learn and develop new skills, build meaningful relationships, and collaborate effectively on a team to achieve department goals.

Key Responsibilities

• Researches, analyzes and interprets policy and billing activity and proactively identifies issues.


• Demonstrates a comprehensive understanding of the end‑to‑end billing processes, procedures, controls and billing schedules.


• Successfully learns the billing systems.


• Demonstrates functional and technical skills to ensure customer and billing activities are accurate.


• Ensures timely and accurate processing, posting, reconciliation and reporting of all billing processes.


• Reviews billing exceptions and takes appropriate billing action.


• Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.


• Effectively communicates with internal customers and agents across multiple communication channels.


• Collaborates effectively in a team environment and across departments.


• Performs work with a strong attention to detail with an ability to deal with ambiguity and interpret and process complex work.


• Exercises critical thinking to identify, assess, and appropriately escalated issues, risks or control concerns in a timely manner, while demonstrating ownership through resolution whenever possible.


• Contributes to a positive, inclusive team atmosphere, supports overall department goals, and is active in promoting Arbella’s core values.


• Performs other related work as required or requested.

Requirements

• General working knowledge of MS Office


• Sound analytical and math skills


• Flexible and adaptable when faced with change


• Ability to multi task


• Strong organizational skills and attention to detail


• Quick learner, able to navigate multiple systems and products


• Works well individually as well as a team

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $48,000 ($25.46 an hour) - $52,000 ($27.58 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.

People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people‑first organization, and you feel that from the moment you walk in the door.

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