Billing & Collections Manager (BOM)

Trilogy Health Services, LLC; Washington (IN); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Weekly pay with quarterly increases

401(k) with company match

PTO + Paid parental leave

Inclusive care support

Job summary

Trilogy Health Services is seeking a Business Office Manager at The Villages at Oak Ridge in Washington, IN. This role oversees billing, collections, and financial operations for the campus, coordinating with Medicare, Medicaid, and other insurers to ensure accurate reimbursements.

The position includes hands-on posting, monthly close processes, and leadership responsibilities within a supportive team environment.

Qualifications

• Minimum high school diploma or GED.
• 1–3 years of billing/collections experience or related healthcare billing experience.

Responsibilities

• Hands-on billing and collections for all campus payer types.
• Assist families through Medicaid determination and eligibility processes.
• Manage monthly billing processes for all payer classes in a timely and accurate manner.
• Post cash payments to resident accounts and ensure correct posting.
• Establish and maintain systems affecting census, accounts receivable, and resident data.
• Participate in campus leadership duties including meal manager and manager on duty rotations.

Skills

Billing & collections

Medicare/Medicaid knowledge

Healthcare billing systems

Education

High school diploma or GED

Tools

Billing software

Job description

At Trilogy, you’ll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you’re supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive!

POSITION OVERVIEW

A Business Office Manager is responsible for overseeing the billing, collections and financial operations of the health campus. They handle financial tasks such receiving and depositing payments, making collections calls and issuing letters, discussing payment arrangements with account holders, and working with Medicare, Medicaid and insurance companies on eligibility, claims and reimbursements.

Key Responsibilities

• "Hands-on" billing and collections for all of the campus payer types.
• Assists families through the Medicaid determination and eligibility process.
• Manages monthly billing processes for all payer classes in an accurate and timely manner.
• Posts cash payments received; timely & appropriately to the correct resident account.
• Establishes and maintains systems that impact census records, accounts receivable and resident personal/financial information.
• Participates in campus leadership responsibilities such as meal manager and manager on duty rotations.

Qualifications

• High school diploma or GED/HSE preferred
• 1-3 years of relevant experience preferred

LOCATION

US-IN-Washington

The Villages at Oak Ridge

1694 Troy Road

Washington

IN

BENEFITS

Our comprehensive Thrive benefits program focuses on your well-being, offering support for personal wellness, financial stability, career growth, and meaningful connections. This list includes some of the key benefits, though additional options are available.

• Medical, Dental, Vision Coverage – Includes free Virtual Doctor Visits, with coverage starting in your first 30 days.
• Get Paid Weekly + Quarterly Increases – Enjoy weekly pay and regular quarterly wage increases.
• Spending & Retirement Accounts – HSA with company match, Dependent Care, LSA, and 401(k) with company match.
• PTO + Paid Parental Leave – Paid time off and fully paid parental leave for new parents.
• Inclusive Care – No-cost LGBTQIA+ support and gender-affirming care coordination.
• Tuition & Student Loan Assistance – Financial support for education, certifications, and student loan repayment.

ABOUT TRILOGY HEALTH SERVICES

Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members. We’re proud to be recognized as one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.