Billing & Collections Manager

Motive Holding Companies LLC; Escondido (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

A large enterprise is seeking a Billing and Collections Manager to oversee the billing and collections process. This role requires a bachelor's degree in finance or a related field along with 7+ years of experience, strong leadership skills, and proficiency in Microsoft Excel. Responsibilities include managing the AR team, developing collection strategies, and ensuring compliance with internal controls. Ideal candidates will thrive in a fast-paced environment and demonstrate effective communication skills.

Qualifications

• 7+ years of experience in billing, credit, and collections management.
• Prior managerial experience required.
• Experience in distribution, construction, or manufacturing industries preferable.

Responsibilities

• Lead and develop the AR & Billing Team.
• Ensure timely and accurate invoicing and cash application.
• Develop collection strategies across functions.
• Manage dispute resolution and work cross-functionally.
• Identify improvements in AR workflows.

Skills

Effective communication skills

Negotiation skills

Leadership skills

Proficiency in Microsoft Office Suite

Strong Excel skills

Critical thinking

Problem-solving

Detail-oriented

Ability to manage multiple priorities

Education

Bachelor's degree in finance, Accounting, Business Administration, or related field

Job description

The Billing and Collections Manager will oversee all aspects of the billing and collections process across all Motive Companies, ensuring the timely and accurate production of billing, follow-up, collections, cash receipts/adjustments, and compliance with third-party online portal systems. This role requires a comprehensive understanding of revenue cycle operations, and the manager will supervise the daily operations of the Billing & Collections staff. They will identify and address issues in the billing/collections flow and provide trends and reports to management. The manager will also be responsible for improving the efficiency of billing processes, improving collections, and ensuring the team's productivity. Additionally, the manager will be responsible for analytics and running reports to track key performance indicators, identify trends, and present actionable insights to management. The position also entails staff development and the execution of disciplinary actions in accordance with company policies.

Key Responsibilities

• Lead the AR & Billing Teams– Manage, coach, and develop the team members responsible for AR collections and billing.
• Oversee Accounts Receivable – Ensure timely and accurate invoicing, cash application, and aging management. Track and report on outstanding balances and KPIs.
• Prioritize Collections Efforts- Lead the development of collection strategies, collaborating across functions including Sales, Operations, Service and Finance.
• Manage Dispute Resolution – Oversee all invoice disputes, working cross-functionally with Sales, Finance, and Service to resolve issues and reduce credits.
• Process Improvement – Identify and implement improvements in AR and billing workflows to increase efficiency and accuracy and improve cashflow.
• Partner with Finance & Sales – Work closely with the Finance team to support cash flow forecasting. Collaborate with Sales, Operations, and Service to investigate and reduce recurring billing issues.
• Reporting & Analysis – Prepare, analyze and summarize AR aging reports, billing and cash reports, cash forecasts, past due analysis, and DSO trend reporting. Present insights to senior management.
• Ensure Compliance & Controls – Maintain proper documentation, support audits, and ensure internal controls are followed across AR processes.

Qualifications and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.

• Bachelor's degree in finance, Accounting, Business Administration, or related field.
• 7+ years of progressive experience in billing, credit, and collections management, preferably in distribution, construction, or manufacturing industries. Prior managerial experience required.
• Effective communication and negotiation skills to collaborate effectively with both internal stakeholders and external customers.
• Proven leadership skills with experience managing and developing high-performing teams.
• Proficiency in Microsoft Office Suite; strong Excel skills required.
• Strong critical thinking and problem-solving skills, with the ability to thrive in a high-volume environment.
• Detail-oriented, hands-on, and committed to continuous improvement.
• Proven ability to manage multiple priorities in a high-growth, fast-paced environment.
• Ability to work autonomously with a high degree of accuracy and attention to detail.
• This role will require travel between several of our offices, including Anaheim, Tustin, Corona, and Fountain Valley