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An established industry player is seeking a dedicated representative to enhance patient and insurance communication. In this remote role, you will manage inquiries and complaints related to hospital and physician services, ensuring timely updates to patient registration and insurance information. Your expertise in navigating third-party insurance systems will be crucial in resolving claims and denial trends. This position offers a chance to make a significant impact on patient care while working independently and collaboratively with a supportive team. If you are passionate about customer service and possess strong analytical skills, this opportunity is perfect for you.
Full-time, 40 Hours/week
Day Shift
Remote (Applicant must reside in OH or PA)
Summary:
The representative utilizes telephone, email, and letters for verbal and written communication when providing assistance for families and insurances with all concerns and complaints regarding hospital and/or physician services. Documents interactions and transactions; details of inquiries; complaints and comments; and actions taken.
Responsibilities:
Other information:
High school graduate or equivalent required. One (1) year experience in a physician/hospital billing setting required, three (3) years preferred. Must have strong interpersonal skills as required to handle sensitive and confidential information. Must have above-average communication and organizational skills to communicate verbally, prepare written communications for patients, patient families, physicians, third-party payors, collection agencies, attorneys, and other staff members. Prior experience in processing personal and confidential data when updating demographic and medical insurance information. Is proficient in utilizing third-party and governmental web sites to locate accurate information needed for timely submissions of coverage and claim processing.
Must have experience with computerized physician/hospital systems. Ability to process large amounts of data in a timely manner, execute projects, create and maintain spreadsheets. Thorough knowledge of medical terminology and ICD9/10 CPT coding preferred. Ability to demonstrate professionalism, strong customer service, and analytical skills. Highly developed attention to detail with the ability to cross-train to other functions as necessary. Numerical aptitude and the ability to exhibit proficient personal computer skills including, but not limited to, Microsoft Word and Excel is required. Must be results-oriented and able to work independently to set priorities. Employee has a tremendous responsibility to the people we serve. Individuals who share these values and who are driven to make a difference will be considered for this position. Prior EPIC experience a plus.
Full Time
FTE: 1.000000
Status: Remote