Billing Associate

RRD Company; Wheeling (WV); Sur place; USD 35 000 - 49 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance and other supplemental

Parental leave

Tuition assistance

Résumé du poste

Williams Lea by RRD is seeking a Billing Associate to provide administrative support across a site or client, handling expenses, time entries, invoices, and calendar management. The role runs Monday–Friday, 8am–4:30pm, with essential functions including client interaction and document processing.

Candidates should have a high school diploma and at least one year of admin experience, strong MS Office skills, attention to detail, and the ability to work independently and as part of a team.

Qualifications

• High school diploma or equivalent; 1 year admin support experience preferred.
• Proficient with MS Office; strong keyboarding and data entry skills.
• Familiar with other admin software; detail-oriented and deadline-driven.
• Able to handle confidential information with discretion.
• Excellent organizational and communication abilities.

Responsabilités

• Provide administrative support including expense/time/invoice entry and calendar management.
• Open client matters and manage phone/video communications.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Maintain confidentiality of sensitive information and logs/tracking data.
• Coordinate tasks across the team and escalate issues when needed.

Connaissances

MS Office proficiency

Typing

Data entry

Attention to detail

Deadline management

Formation

High school diploma or equivalent

Outils

MS Office Suite

Tracking software

Description du poste

• Compensation: USD 35,400 - USD 48,800 - yearly

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

Job Description

The Billing Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters.

Monday-Friday, 8am-4:30pm

(* denotes an “essential function”)

*Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)

*Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.

*Utilize appropriate logs and/or tracking software for all administrative support work

*Ensure that job tickets are properly filled out before beginning work

*Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

*Communicate with team members, lead, supervisor or client on job or deadline issues

*Meet contracted deadlines for accepting, completing, and delivering all work

*Troubleshoot basic equipment problems

*Interact with clients over the phone, via video or electronically

Prioritize workflow

Performs Quality Assurance on own work and work of others

Answer telephone, emails, and place service calls when needed

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Qualifications

High school diploma or equivalent education

Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.

Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite

Familiar with other software programs for providing administrative support

Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills

Ability to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion

Ability to exercise good judgment to make decisions that conform to business needs and policy

Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level

Ability to maintain professional composure when working with immediate deadlines

Ability to work both independently and collaboratively as part of a team

Ability to work in a fast-paced environment

Ability to communicate professionally both verbally and in writing

Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

Must be self-motivated with a positive attitude

Proven customer service skills are required to create, maintain, and enhance customer relationships

Additional Information

The salary for this role at the noted RRD location is $17.30 - $19.20.Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD’s benefit offerings include

• medical, dental, and vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance and other voluntary supplemental insurance coverages
• plus parental leave
• adoption assistance
• tuition assistance and employer/partner discounts

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.