Billing Analyst: Invoicing & Reconciliation Specialist

Teladoc Health; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Teladoc Health is seeking a Billing Analyst I to perform accounting and financial work, including billing preparation, research, analysis, recording, reconciliation, and reporting under supervision. The role supports multiple clients and coordinates with Client Managers and services teams to resolve billing issues.

Qualifications include 2+ years in billing, strong analytical abilities, and proficient Excel and MS Office skills.

Qualifications

• 2+ years of experience in billing.
• Solid analytical, organizational, and problem-solving skills.
• Ability to read and understand contracts as it relates to billing.
• Ability to read and interpret sales contracts and related legal documents.
• Solid English communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office (Word, Outlook, PowerPoint).
• Intermediate knowledge of Excel

Responsibilities

• Perform routine account research, analyze variances and prepare appropriate reports for assigned book of business (BoB).
• Perform month-over-month analysis, researching and resolving invoicing discrepancies and explaining variances.
• Coordinate with Client Manager, Client Services, Sales, and Ops when needed to address client requests, new agreements/contract amendments, billing issues and reconciliation.
• Address activities from Advanced Oracle Collections within 48 hours of receipt.
• Answer and respond to internal and external calls and emails in a timely manner (48 hours or less).
• Process and record debit and credit adjustments on assigned client accounts per policy.
• Prepare customer account reconciliations within appropriate period per policies.
• Process special instruction billing for book of business monthly and update as needed.
• Communicate with internal and external customers timely and escalate issues as needed.
• Collaborate with Billing, Collections and Cash Applications to ensure customer satisfaction.

Skills

Analytical skills

Organizational skills

Problem-solving

English communication

Tools

Excel

Microsoft Office

Job description

Teladoc Health is seeking a Billing Analyst I to perform accounting and financial work, including billing preparation, research, analysis, recording, reconciliation, and reporting under supervision. The role supports multiple clients and coordinates with Client Managers and services teams to resolve billing issues.

Qualifications include 2+ years in billing, strong analytical abilities, and proficient Excel and MS Office skills.