Billing Analyst I

Berkshire Hathaway Homestate Companies; United States; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

On-site gym

Wellness program

Volunteer opportunities

Job summary

National Indemnity Company, part of Berkshire Hathaway, seeks a Billing Operations Analyst in Omaha, NE. The role resolves routine and complex billing issues, working with Underwriting, Client Services, Finance and Cancellations to improve processes.

The position starts on-site and becomes hybrid after six months. Requirements include a Bachelor’s degree in business or related field and 1–2 years of related experience.

Qualifications

• Bachelor degree in business or related field (or equivalent).
• Ability to do basic math and analyze data.

Responsibilities

• Troubleshoot daily billing issues and provide first-level resolution.
• Collaborate with Underwriting, Client Services, Finance and Cancellations to resolve problems.
• Recommend process improvements and communicate system changes to teams.

Skills

Independent work

Attention to detail

Communication skills

Education

Bachelor's degree in business or related field

Job description

A Brief Overview

Performs daily activities related to company direct bill operations and resolves routine and complex customer and system issues. Works with agents and related Company departments including Underwriting, Client Services, Finance and Cancellations and Filings to resolve specific customer or process related issues. Analyzes customer issues and unusual transactions to resolve problems relating to department processes and payment plan designs and recommends to management system and process changes to improve performance. Tests billing and related system changes and analyzes output for deviations and recommends adoption or modification to system configurations. This position will be with National Indemnity Company in Omaha NE, and be hybrid after 6 months. This position is not eligible for employment visa sponsorship.

What will you do?

• Troubleshoot system problems on a daily basis, acting as the first level problem resolution for other Company departments and agents.
• Analyze recurring customer issues and unusual transactions to resolve problems relating to department processes, system performance, and payment plan design.
• Recommend and implement approved process, system, and business decision changes to improve direct bill operations.
• Communicate decisions and system enhancements to agents and impacted Company departments.

What are we looking for?

• Bachelor degree in business or related field or equivalent
• Ability to do basic math 1-2 years related work experience

Who would excel in this role?

• Someone who can work independently and organize time and resources to handle multiple priorities.
• Someone who can work with detail and accuracy
• Someone who has excellent written and oral communication skills and can provide excellent customer service.

Benefits, Perks and more!

We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!

Founded in 1940, National Indemnity Company (NICO) has become one of the leading property & Insurance companies, offering one of the widest selections of commercial insurance products in the industry and the highest possible financial strength rating by A.M. Best an A++XV rating. With the added diversity of three owned agencies, Northern States Agency, Pacific Gateway Insurance Agency, and Ringwalt & Lieshe Co., our employees embody the strength, stability, and integrity National Indemnity Company stands for.

Joining our innovative corporate structure meshing "large company" benefits with a comfortable, "small company" atmosphere at our home office or at one of our owned agencies, your coworkers become family. We value our employees and what's important to them - whether healthy living or philanthropy. We believe in investing in and encouraging our employees' total well-being yields dividends time and time again.

A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match.

Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.

Transparency in Coverage: NebraskaBlue.com/MRFs