Billing Analyst I

Dynatrace LLC; Detroit (MI); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

401K

Paid time off

Job summary

Dynatrace LLC is seeking a detail-oriented Billing Analyst to ensure accurate customer invoicing within the global Billing Operations function. You will prepare and validate invoices, review billing schedules, and support month-end close while collaborating with AR, Revenue, Order Management, Sales, and Renewals teams.

This hybrid role is based out of Detroit, MI, requiring 2 days on-site weekly and offering opportunities to improve processes and customer experience.

Qualifications

• 1 year of billing, accounts receivable, finance operations, or related role.
• Experience in a technology/SaaS or subscription business is preferred.
• Proficient in Excel for tracking, reporting and reconciliation.

Responsibilities

• Ensure invoices are created accurately and on time per contracts.
• Prepare and validate customer invoices and review billing schedules.
• Maintain purchase order information and support month-end close.
• Resolve billing inquiries with internal stakeholders and customers.
• Support audit requests with appropriate billing documentation.
• Contribute to process improvements to increase accuracy and efficiency.
• Distribute customer invoices via required portals and collaborate cross-functionally.

Skills

Billing software knowledge

Excel skills

Communication skills

Stakeholder management

Prioritization

SaaS experience

Tools

Salesforce

CPQ

NetSuite

Job description

Your role at Dynatrace

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That is why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences

Job Description

Dynatrace is seeking a detail-oriented Billing Analyst to support accurate, timely, and compliant customer invoicing within the global Billing Operations function. This role will be responsible for preparing and validating customer invoices, reviewing billing schedules, maintaining purchase order information, supporting month-end close activities, and resolving billing-related inquiries in partnership with internal stakeholders. The Billing Analyst will work closely with Accounts Receivable, Revenue, Order Management, Sales, and Renewals teams to ensure billing processes are executed efficiently, in accordance with customer contracts, internal controls, and company policies, while supporting a positive customer experience.

Responsibilities

• Ensuring invoices are raised in an accurate and timely manner in accordance with customer contracts.
• Develop and maintain a strong understanding of Dynatrace billing systems, processes, policies, and controls.
• Review customer orders, billing schedules, purchase orders, and invoice data to support accurate and timely billing.
• Track and maintain purchase order expiry data, requesting customer purchase orders if needed for scheduled billings.
• Research and help resolve customer billing queries, data errors, invoice discrepancies, and process exceptions in partnership with internal stakeholders.
• Support audit requests by preparing appropriate billing documentation, evidence, and reporting as required.
• Contribute to process documentation, training materials, and continuous improvement initiatives to improve billing accuracy, efficiency, and scalability.
• Customer invoice distribution and sending invoices through specific invoicing portals where required.
• Collaborate with cross-functional teams to identify inefficiencies in billing workflows, recommend enhancements, and support in implementing process improvements to optimize accuracy and scalability.

This role is hybrid out of our Detroit, MI office (2 days per week).

What will help you succeed

Minimum Requirements

• Minimum of 1 year of experience in billing, accounts receivable, finance operations, order-to-cash, or a related finance support role.

Preferred Requirements

• Experience working in a technology, SaaS, or subscription-based business environment is preferred.
• Working knowledge of billing platforms, ERP systems, Salesforce, CPQ, or NetSuite is advantageous.
• Proficiency in Microsoft Excel for data tracking, reporting, reconciliation, and analysis.
• Strong communication and stakeholder-management skills, with the ability to explain complex issues clearly.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Experience supporting month-end closing, audit requests, customer invoice portals, or billing process improvements.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and Rewards

DOE, salary $50K - $60K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

Equal Employment Opportunity

All your information will be kept confidential according to EEO guidelines.

Dynatrace is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc.