Billing Analyst

Everon; Texas; Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Everon in Texas seeks a Billing Clerk to manage monthly billings, past due notices, and help close the books. You will review unapplied payments, process installations, and ensure accurate data in MasterMind, while delivering timely responses to customers.

You will be responsible for monthly closing activities, billing for installations and services, and maintaining data integrity. A detail-oriented, organized professional with MS Office proficiency is preferred.

Formación

• Knowledge of CMS billing systems.
• GAAP knowledge and understanding.
• Advanced spreadsheet knowledge.
• Familiarity with the alarm industry.
• Proficiency with Word, Excel, Access, Outlook and Internet.

Responsabilidades

• Reviews unapplied payments to ensure proper application.
• QC paperwork and process job integrations in MasterMind daily.
• Process close-out paperwork (COC's) for correct billing.
• Review National Account service jobs in Final QC for proper billing.
• Update account information daily in the billing system.
• Assist with monthly closing activities and schedules.
• Interface with customers to resolve billing questions.
• Maintain neat, accurate customer files and data integrity.
• Prepare correspondence within 24 hours of inquiries from customers.
• Track metrics and compile reports for management.

Conocimientos

Communication

Interpersonal skills

Customer service

Organization

Problem solving

Herramientas

MS Office

Excel

Word

Access

Outlook

Descripción del empleo

At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. (https://www.linkedin.com/company/everon-solutions)

Position Summary:

Distributes monthly billings and past due notices to customers on a timely basis. Assists with the procedures required for the completion of the month end close. Reviews unapplied cash, performs integration of new jobs into MasterMind, process COC's on completed installations, and performs data entry for new and existing customers.

Essential Duties And Responsibilities include the following.

• Reviews unapplied payments in the system in an effort to get them properly applied.
• QC paperwork and process job integrations in MasterMind daily so that new job installations can be managed.
• Review and process close out paperwork (COC's) in MasterMind daily so that customers are properly billed for Installations.
• Review Service jobs in "Final QC" status in MasterMind daily for National Account customers and ensure proper billing of these jobs.
• Updates new account information, changes, cancellations, etc. on a daily basis into the billing system.
• Responsible for completing all assigned activities from the monthly closing schedule.
• Interfaces with customers and resolves any problems or questions relating to billing.
• Initiates appropriate follow-up action on mail returned as undeliverable or unclaimed.
• Maintains accurate customer files.
• Responsible for neatness of work area, security of files and reports.
• Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
• Ensure accuracy of data in Mastermind.
• Coordinate the billing of installation, service, and RMR for National Account Customers.
• Perform routine account audits and updates.
• Make credit adjustments to accounts when necessary.
• Work with the branches and Monitoring department to research and resolve customer issues.
• Prepare formal correspondence in response to customer's questions or concerns.
• Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.
• Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.

Supervisory Responsibilities:

• Train and mentor peers but no direct supervisory responsibilities required.

Qualifications - External

Knowledge:

• Knowledge of CMS billing systems and services.
• Knowledge of Everon's policies and an understanding of state and federal laws.
• Knowledge of GAAP, Generally Accepted Accounting Principles.
• Advanced Spreadsheet Knowledge required.
• Knowledge of and familiarity with the alarm industry.
• Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.

Skills:

• Must have good oral and written communication skills.
• Must have good interpersonal and teamwork skills.
• Must have good customer service skills.
• Must be very organized and detail oriented.
• Frequent need for creativity and problem analysis.

Abilities:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, andand the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or