Mission Critical Service Specialist III

C14 Automated Logic Corporation; Atlanta (GA); Hybrid; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off and holidays

Disability insurance

Life insurance

Tuition assistance

Job summary

Carrier looks for a Field Engineer to deliver durable building automation solutions, applying sound technical judgment to complex projects with travel as needed. You will own projects from start to finish, troubleshoot systems, and provide responsive customer support.

The role emphasizes proactive problem solving, documentation, and collaboration with field teams to optimize building performance and energy use.

Qualifications

• Experience in BAS, controls service, commissioning, and dispatching.
• HVAC knowledge including chillers, pumps and building loads.
• Experience troubleshooting remotely or onsite with customers.

Responsibilities

• Serve as primary customer contact and manage communications.
• Maintain server maintenance activities and downtime per requirements.
• Document work orders, logs, commissioning records and updates.
• Interpret wiring diagrams, as-builts, and control sequences.
• Provide technical support via phone, email, and ticketing systems.
• Analyze building performance and identify optimization opportunities.
• Support HVAC, BAS, lighting, refrigeration, and central plant systems.
• Coordinate with field operations and customers to resolve issues.
• Adhere to customer-specific procedures and service requirements.
• Communicate effectively to achieve timely resolutions and first-call fixes.
• Develop and document processes for operational excellence.
• Provide training and knowledge sharing to teammates.
• Participate in rotating on-call schedules, including critical facilities support.

Skills

Building Automation Systems (BAS)

HVAC systems

Troubleshooting

Remote/On-site support

Microsoft 365

On-call rotation

Driver’s license

Safety awareness

Education

High School Diploma or GED

Associate Degree

Tools

BACnet

Modbus

LonWorks

IP-based networks

Job description

About Carrier

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About ALC

About ALC At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About This Role

At Automated Logic, a Carrier Company, we provide a work home for those ready to lead in the field. As a Field Engineer, you deliver durable solutions by applying sound technical judgment to complex project challenges. We are looking for proactive problem solvers who don't just wait for instructions but dive in to troubleshoot and optimize systems. This role requires a high level of accountability for system performance and a willingness to travel to support our dynamic operations. If you want to own your projects from start to finish, you’ll fit right in. Our technicians say: “I finally found it. Not just a job. Not just a paycheck. A work home.” If that sounds like you, welcome home.

Key Responsibilities

• Serve as a primary customer contact, managing communications, work schedules, and customer relationships.
• Manage server maintenance activities and planned downtime in accordance with customer requirements.
• Complete and maintain required documentation including work orders, call logs, commissioning records, and customer updates.
• Review and interpret technical documentation, including wiring diagrams, as-builts, drawings, and control sequences.
• Provide technical support through phone, email, ticketing systems, and special projects.
• Analyze building system performance, energy consumption, alarms, trends, and operational data to identify optimization opportunities and resolve issues.
• Support HVAC, building automation, lighting, refrigeration, and central plant systems through commissioning, startup, re-commissioning, troubleshooting, and operational support.
• Coordinate with field operations, technicians, and customers to resolve technical and operational issues.
• Support multiple customers while adhering to customer-specific procedures, workflows, and service requirements.
• Utilize effective communication, problem-solving, and customer service skills to achieve timely issue resolution and first-call resolution whenever possible.
• Develop, maintain, and document processes and procedures to support operational excellence.
• Provide training, mentoring, coaching, and knowledge sharing to team members.
• Participate in rotating on-call schedules, including support for critical facilities and data center customers, responding to alarms, outages, escalations, and operational events while ensuring proper communication, documentation, and escalation.

Required Qualifications

• 5+ years of experience in Building Automation Systems (BAS), controls service, commissioning, service coordination and dispatching with a High School Diploma or GED, or 3+ years of experience in Building Automation Systems (BAS), controls service, commissioning, service coordination and dispatching with an Associate Degree.
• 3+ years of experience in HVAC systems, building controls, BAS platforms, and central plant fundamentals, including the relationship between chillers, pumps, cooling towers, and building loads.
• 3+ years of experience with remotely or onsite troubleshoot technical issues, analyze system operation, and coordinate resolution with customers and field personnel.
• 1+ years experience with Microsoft 365 applications.
• Must be able to participate in an “On Call” rotation. (after onboarding process has been completed) Must possess a valid, current Driver’s License and be insurable by the company’s insurance carrier. Ability to lift items up to 50 lbs and perform physical tasks such as squatting and climbing for extended periods. Capable of working over 8 feet above grade and proficient in the use of ladders and motorized lift equipment.

Preferred Qualifications

• Strong communication, organizational, customer relationship, and problem-solving skills.
• Commitment to delivering exceptional customer service and innovative building automation solutions.
• Ability to work independently and effectively within a team environment.
• Experience supporting commercial, industrial, healthcare, pharmaceutical, mission-critical, or data center environments.
• Knowledge of HVAC control devices, field instrumentation, BAS components, and industry communication protocols including BACnet, Modbus, LonWorks, and IP-based networks.
• Experience with chiller plant optimization, energy management, system commissioning, and performance analysis.
• Strong networking, computer, troubleshooting, programming, scripting, and remote support skills.
• Experience supporting after-hours operations, incident response, and service restoration activities.
• Demonstrated ability to manage multiple customer priorities while maintaining a high level of responsiveness and service quality.

Pay Range

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.

Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail].

We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 15 October 2026.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.