Business Operations Supervisor - New England

C01 Carrier Corporation; Canton (MA); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health care benefits

Wellness incentives

Retirement benefits

Paid time off and holidays

Job summary

Carrier Global Corporation is hiring a Business Operations Supervisor to lead a team of specialists supporting sales and operations across a broad geography. You will oversee facility operations, manage financial tasks, and ensure standard processes and execution.

Salesforce will be used to monitor workflow and drive timely follow-ups. The role requires a bachelor’s degree with 5+ years in business operations (or 7+ years with a HS diploma) and a valid driver’s license.

Qualifications

• Bachelor’s degree with 5+ years of Business Operations experience; alternative: 7+ years with HS diploma.
• Must possess a valid, current Driver’s License and be insurable.
• Experience in field service or related operations is preferred.

Responsibilities

• Understand and meet key performance indicators set by the organization.
• Lead, coach, and develop a team of specialists and coordinators for reliable execution.
• Set clear expectations, priorities, and standards for the support team and drive ownership.
• Serve as primary escalation point to remove barriers and align with Carrier processes.
• Manage KPIs, cadence, and data accuracy for sales and operations.
• Coordinate cross-functional work with finance, sales, service, and operations leaders.
• Coach and develop team members to build capability and readiness.
• Utilize Salesforce to monitor workflow and drive timely follow-ups.
• Lead weekly finance reviews with finance managers and action updates.

Skills

People leadership

Financial acumen

Problem solving

Coaching and development

Time management

Cross-functional collaboration

Education

Bachelor’s degree

High School diploma + 7+ years experience

Tools

Salesforce

SAP (S4)

Job description

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About Carrier Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work.

Job Responsibilities

• Understand and meet the key performance indicators measures set by the organization
• Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
• Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
• Serve as the primary escalation point for team members, removing barriers, resolving issues, and ensuring alignment to Carrier processes and business expectations
• Hold the support team accountable for key performance indicators, operational cadence, daily management board metrics, and continuous improvement opportunities
• Drive team continuity, cross-training, and redundancy across specialized functions to support business needs, coverage, and long-term team effectiveness
• Partner cross-functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
• Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs
• Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow-up across sales and operations processes
• Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.

Required Qualifications

• Bachelor’s degree with 5+ years of Business Operations experience or High School diploma or GED with 7+ years Business Operations work experience
• Must possess a valid, current Driver’s License and be insurable by the company’s insurance carrier.

Preferred Qualifications

• 5+ years of experience in a field service business
• People and accountability leader
• Strong financial acumen
• Common understanding of business audit requirements
• Critical thinker and problem solver
• Ability to coach and develop people
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• Excellent customer relations skills
• A self-starter with a sense of time management

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance

To learn more about our benefits offering, please click here

Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline Applications will be accepted for at least 3 days fromJobPosting Date: 5 October 2026

Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.