Billing Analyst

SmartRecruiters, Inc.; Charlotte (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Brightspeed is seeking a Billing Analyst to manage end‑to‑end billing across multiple segments using SAP BRIM, ensuring data accuracy and timely invoicing in a fast‑paced operations environment in Charlotte, NC.

You will validate pricing, taxes, discounts and contractual terms, conduct reconciliations, and partner with IT, Finance and Revenue Operations to maintain master data and drive improvements in billing processes.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 2–4 years of experience in billing operations, ideally telecom, SaaS or subscription billing.
• Experience with SAP BRIM modules (Convergent Invoicing, FICA, SOM) preferred.
• proficiency in Excel, data validation, and reconciliation.
• Knowledge of SQL, Power BI or Looker is a plus.

Responsibilities

• Execute monthly billing cycles across multiple segments using SAP BRIM.
• Review pricing, taxes, discounts, and contracts to ensure accurate invoices.
• Perform pre- and post-billing reconciliations for invoice integrity.
• Audit billing data for SOX compliance and data quality.
• Develop dashboards and collaborate across Finance, IT and Revenue Ops.

Skills

SAP BRIM

Excel

SQL

Power BI

Looker

Data reconciliation

Education

Bachelor’s degree in Accounting, Finance, Business Administration

Tools

SAP BRIM Convergent Invoicing

FICA

SOM

Job description

• Department: Finance, Technology and Operations

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

The Billing Analyst plays a critical role in executing and maintaining accurate, compliant, and timely billing operations across all customer segments. Reporting to the Billing Supervisor within the Billing Operations organization, this role supports Brightspeed’s end-to-end billing process within the SAP Billing and Revenue Innovation Management (BRIM) platform. The position ensures data accuracy, revenue assurance, and operational efficiency through cross-functional collaboration with Finance, IT, Revenue Assurance, and Customer Care teams.

Key Responsibilities

Billing Execution and Analysis

• Execute monthly billing cycles across multiple business segments using SAP BRIM.
• Review and validate rating, charging, and invoicing data to ensure accurate application of pricing, taxes, discounts, and contractual terms.
• Perform detailed pre- and post-billing reconciliations to ensure invoice integrity and completeness.
• Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies.

Data Validation and Quality Assurance

• Conduct audits of billing data to ensure compliance with company policies, SOX controls, and tariff or contractual obligations.
• Partner with IT, Finance, and Product teams to ensure BRIM master data (subscriptions, charges, price plans) are accurate and up to date.
• Support revenue assurance activities, reconciling billed versus unbilled usage and validating invoice-level revenue alignment.

System Support and Continuous Improvement

• Participate in User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) during system releases, migrations, or new product implementations.
• Identify and recommend process improvements or automation opportunities to enhance billing efficiency and accuracy.

Reporting and Collaboration

• Develop and maintain billing dashboards and KPI reports to track cycle completion, accuracy rates, and exceptions.
• Collaborate with Accounting, Collections, Customer Service, and Revenue Operations teams to support billing dispute resolution and ensure end-to-end transparency.
• Communicate recurring issues, root causes, and recommended process enhancements to leadership.

Qualifications

Qualifications

Education & Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent combination of education and experience.
• 2–4 years of experience in billing operations, preferably in telecommunications, SaaS, or subscription-based billing environments.
• Experience with SAP BRIM modules (Convergent Invoicing, FICA, SOM) preferred.
• Familiarity with telecom product hierarchies, usage-based billing, and taxation (E911, USF, SLED, etc.) is a plus.
• Proficiency in Microsoft Excel (VLOOKUP, pivot tables, data validation, and reconciliation).
• Strong analytical and investigative skills, with the ability to identify and explain complex data anomalies.
• Excellent organizational and time management skills to manage concurrent billing cycles.
• Effective communication and collaboration skills for cross-departmental interaction.
• Working knowledge of SQL, Power BI, or Looker preferred.
• Core competencies include:
• Analytical Accuracy: Ensures precision in billing data and reporting.
• Ownership & Accountability: Takes initiative in resolving issues and ensuring full billing cycle execution.
• Collaboration: Works effectively with technical and business partners to maintain seamless billing operations.
• Process Innovation: Seeks continuous improvement in efficiency and billing accuracy.
• Customer Focus: Promotes transparency and trust through timely, accurate billing.

Preferred Qualifications

• Experience in telecommunications billing systems or enterprise-scale SAP BRIM environments.
• Knowledge of financial reporting and revenue recognition principles.
• Certification or formal training in SAP BRIM or related modules.

Physical Demands & Work Conditions

• Primarily office-based, with regular use of computer and standard office equipment.
• May participate in after-hours or weekend support during billing cutovers, migrations, or month-end cycles.
• Minimal travel may be required (up to 5%).

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defininga new way to workbecause we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Becauseour purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belongingare at the center of our grounding belief inBeing Real

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [e-mail] to initiate the accommodations process.

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