Billing & Accounts Receivable Coordinator

Johnson Controls; Alexandria (VA); On-site; USD 37,000 - 51,000; Full time

Job summary

Johnson Controls, a global leader in building technologies, is seeking a billing professional to support customer invoicing, accounts receivable, and collections across assigned portfolios. This role requires strong attention to detail and the ability to manage multiple customers concurrently.

You will liaise with customers, operations, sales, and finance to ensure timely billing, resolve payment issues, and improve cash flow while maintaining strong relationships.

Qualifications

• Minimum of 2 years in billing, AR, or collections.
• Strong Excel and Outlook skills.
• Ability to analyze data and resolve issues independently.

Responsibilities

• Generate, review, and submit customer invoices per contract and schedules.
• Monitor AR aging and follow up on balances.
• Coordinate with operations, sales, and finance for documentation.
• Resolve billing discrepancies and disputed invoices.
• Process credits, rebills, and account corrections.
• Prepare aging reports and AR metrics for management.
• Support cash application and reconciliation.
• Escalate delinquencies to leadership when needed.

Skills

Accounts receivable

Billing

Collections

Microsoft Excel

Communication skills

Problem solving

Education

Associate's or Bachelor's degree in Business, Finance, Accounting, or related field

Tools

ERP systems

Invoicing software

Financial management systems

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

Position Summary

Responsible for supporting customer billing, invoicing, collections, and accounts receivable activities across assigned customer portfolios. This role serves as a key liaison between customers, operations, sales, and finance teams to ensure timely and accurate billing, proactive resolution of payment issues, and reduction of outstanding receivables. The ideal candidate is highly organized, detail‑oriented, customer‑focused, and capable of managing multiple priorities while maintaining billing accuracy and strong customer relationships.

What You Will Do

• Generate, review, and submit customer invoices in accordance with contract requirements, customer billing instructions, and established billing schedules.
• Monitor accounts receivable aging and proactively follow up with customers regarding outstanding balances and upcoming payment obligations.
• Coordinate with internal operations, project management, sales, and finance teams to ensure invoices are accurately supported by required documentation.
• Research, identify, and resolve billing discrepancies, deductions, short payments, disputed invoices, and customer inquiries.
• Process credits, rebills, billing adjustments, and account corrections as required.
• Maintain accurate customer account records within company financial, ERP, and billing systems.
• Partner with customers to resolve payment issues while maintaining positive and professional business relationships.
• Prepare aging reports, collection summaries, and accounts receivable metrics for management review.
• Support cash application and account reconciliation activities to ensure payment accuracy.
• Escalate delinquent accounts, collection concerns, and financial risks to leadership when appropriate.
• Assist with month‑end, quarter‑end, and year‑end financial close activities related to billing and receivables.
• Identify process improvement opportunities to enhance billing accuracy, collection effectiveness, and customer satisfaction.

Other Tasks as Needed by the Business

• Assist with customer account setup, maintenance, and system updates.
• Support contract review activities related to billing requirements and invoicing compliance.
• Maintain documentation supporting audits, customer requests, and financial reporting requirements.
• Cross‑train with administrative, operational, and finance functions to provide business continuity.
• Support special projects, reporting requests, and strategic initiatives as assigned by management.

How You Will Do It

Communicate effectively with internal and external customers through telephone, email, and company systems. Collaborate with sales, operations, project teams, and finance personnel to ensure accurate and timely invoicing. Develop strong working relationships with customers to facilitate prompt payment and effective issue resolution. Utilize financial systems and reporting tools to track billing activities, receivables, and collection performance. Maintain a high level of organization and attention to detail while managing multiple priorities and deadlines. Demonstrate professionalism, accountability, and customer focus in all interactions.

What We Look For

• Required High School Diploma or equivalent.
• Minimum of 2 years of experience in billing, accounts receivable, collections, accounting support, or customer financial services.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to analyze information, solve problems, and manage competing priorities.
• Demonstrated ability to work independently and collaboratively in a fast‑paced environment.
• Preferred Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field.
• Experience with ERP, invoicing, or financial management systems.
• Knowledge of commercial and government contract billing practices.
• Experience managing high‑volume customer portfolios and collections activities.
• Familiarity with financial reporting, account reconciliations, and revenue cycle management.

Key Performance Indicators (KPIs)

• Accounts Receivable Aging Performance Days
• Sales Outstanding (DSO)
• Invoice Accuracy Rate
• On‑Time Billing Percentage
• Collection Effectiveness Index (CEI)
• Dispute Resolution Cycle Time
• Cash Collection Performance Against Targets
• Customer Satisfaction and Responsiveness Metrics

HIRING HOURLY RANGE: $27 - $37 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.