Biller I

Open Door Community Health Centers; Arcata (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Open Door Community Health Centers, a regional healthcare provider, seeks a Billing Clerk to support eligibility verification, charges input, and customer communications. The role emphasizes accuracy, teamwork, and adherence to attendance policies across multiple clinics in Humboldt and surrounding areas.

The successful candidate will handle claim status checks, payments reconciliation, and regular audit reporting while providing professional service to patients and payers.

Qualifications

• Experience with databases, spreadsheets, and word processing software.
• Ability to perform basic arithmetic.
• Ability to read and comprehend moderately complex instructions.
• Ability to follow written, oral, or diagrammatic instructions.
• Strong verbal and written communication.
• Excellent interpersonal and teamwork skills.
• Ability to manage multiple tasks and deadlines.
• Professional behavior with patients, colleagues, and management.

Responsibilities

• Verify eligibility and benefits and perform claim follow-up.
• Input and/or edit patient charges.
• Communicate with third party payers and patients regarding charges or payments.
• Perform claim status checks and follow-up processes.
• Enter program, carrier, and patient payments and reconcile to Finance documents.
• Produce daily, weekly or monthly User Audit reports and monitor for accuracy.
• Adhere to ODCHC attendance policy.
• Other duties as designated by supervisor.

Skills

Database skills

Spreadsheet proficiency

Word processing

Numerical accuracy

Reading comprehension

Communication skills

Interpersonal skills

Team collaboration

Multi-tasking

Tools

Microsoft Office

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

These essential responsibilities are performed within the context of collaboration and coordination within ODCHC’s Billing Department and across multiple ODCHC departments and clinics.

• Verifies eligibility and benefits and perform claim follow-up.
• Inputs and/or edits patient charges.
• Where appropriate, communicates with third party payers and patients regarding charges or payments, and provides basic customer service.
• Performs claim status checks and basic follow-up processes.
• Enters program, carrier, and patient payments and reconciles to Finance documents.
• Produces daily, weekly or monthly User Audit reports and monitors for accuracy.
• Other duties and responsibilities as designated by supervisor.
• Adherence to ODCHC attendance policy.

QUALIFICATIONS

The successful candidate will possess experience and skills spanning a variety areas:

• Computer skills, including familiarity with databases, spreadsheets, and word processing software.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read and comprehend moderately complex instructions, correspondence, and memos.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to communicate effectively both orally and in writing.
• Excellent interpersonal skills.
• Ability to establish constructive working relationship with all levels of employees in a staff of varied and diverse backgrounds.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Strong multi-tasking skills including ability to organize and prioritize work that involves meeting multiple and sometimes competing deadlines.
• Ability to handle difficult or confrontational situations in a calm, consistent manner and at all times demonstrate professional behavior with patients, colleagues, and management.
• Ability to work in a strong, cohesive TEAM environment.

SUPERVISORY RESPONSIBILITIES

None.

SUPERVISION AND SUPPORT

Biller I is supervised by the Billing Manager.

PHYSICAL REQUIREMENTS

This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions. Ability to communicate via telephone, video, and/or in-person. Vision adequate to read documents, computer screens, forms. Ability to remain stationary for extended periods of time. Ability to lift, carry, or otherwise move up to 25 pounds. Ability to use keyboard and view computer screens for extended periods of time. Ability to travel locally and long-distance. Ability to move around offices and clinics as needed.

Open Door Community Health Centers was founded in 1971 and is dedicated to providing healthcare and education to the residents of Humboldt County, Del Norte County, and surrounding rural areas.

We offer a comprehensive range of healthcare services, including Primary Medical Care, Pediatric Services, Chronic Illness Management, Dental Care, Pregnancy, Prenatal Services, and more.

Recognizing the critical importance of accessibility, we proactively identify areas with unique healthcare needs and extend our high-quality healthcare services and educational programs to individuals who face obstacles such as financial constraints, geographical isolation, or social barriers.

Open Door Community Health Centers has earned recognition as one of the best places to work in Humboldt County.

Our focus on employee well-being includes offering free monthly online therapy sessions, interactive training opportunities, educational programs, and various employee appreciation events throughout the year.

We provide comprehensive benefits, including medical, dental, vision, and retirement plans, to all full-time employees and some part-time employees.

For those looking to embark on a new career in the medical or dental fields, Open Door offers paid training for many entry-level positions.

Open Door participates in the E-Verify program. This means we use E-Verify to confirm the employment eligibility of all newly hired employees by electronically verifying information from their Form I-9 with the Social Security Administration and the Department of Homeland Security. Participation in E-Verify is voluntary for our organization, but we are committed to maintaining a legal and compliant workforce.

NOTICE OF NON-DISCRIMINATION

Open Door Community Health Centers does not discriminate based on citizenship status or national origin in accordance with 8 U.S.C. § 1324b.

For more information about E-Verify, please visit: E-Verify Website (https://www.e-verify.gov/)