Billing Manager

Open Door Community Health Centers; United States; On-site; USD 80,000 - 92,900; Full time

Job summary

Open Door Community Health Centers is seeking a Billing Manager to coordinate all billing operations across the organization. The ideal candidate will have five or more years of medical insurance billing experience, along with supervisory experience. Strong interpersonal skills and proficiency in Microsoft Office are essential.

This role involves being the primary contact for patients and insurance carriers, leading staff meetings, and ensuring compliance with billing guidelines.

Qualifications

• Experience in medical insurance billing with supervisory experience.
• Strong interpersonal and communication skills required.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate all billing operations across the organization.
• Serve as primary point of contact for patients and insurance carriers.
• Lead regular billing staff meetings and facilitate communication.

Skills

Interpersonal skills

Microsoft Office Suite proficiency

Ability to handle confrontational situations

Ability to convey complex concepts

Education

High school diploma or GED

Five or more years of experience in medical insurance billing

Two to three years of supervisory experience in healthcare

Tools

Electronic Medical Records (EMR)

Job description

Billing Manager

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access. Greenway Admin.

Position: Billing Manager – Open Door Community Health Centers.

Compensation: $80,000.00–$92,900.00. Hmong and Spanish speakers who pass a language exam receive an additional 0.75 cents per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate all billing operations across the organization, ensuring effective use of personnel and facility resources.
• Serve as a primary point of contact for patients, insurance carriers, local companies, physicians’ offices, and collection agencies as needed.
• Collaborate with the Revenue Cycle Manager to develop and implement billing strategies that support organizational goals.
• Research updates to billing compliance guidelines; document and recommend changes for approval and implementation.
• Lead and facilitate regular billing staff meetings for communication, issue resolution, and process improvement.
• Act as a liaison between billing staff and leadership, communicating team feedback, concerns, and recommendations.
• Perform departmental audits for quality assurance and coordinate daily quality control processes.
• Perform routine audits to ensure accuracy of write-offs and timely claims processing.
• Monitor key performance reports, including Accounts Receivable (A/R), collections, customer service metrics, and payment reports.
• Analyze staffing levels to identify over- or under-utilization and recommend adjustments.
• Participate in recruitment efforts, including reviewing resumes, conducting interviews, and recommending candidates for hire.
• Conduct employee performance evaluations, including goal setting and development planning.
• Oversee staff training, attendance, ergonomics, competencies, and overall job performance.
• Maintain employee files in compliance with organizational policies and regulatory requirements.
• Perform specialized duties, projects and other duties as identified and assigned by supervisor.

QUALIFICATIONS AND EXPECTATIONS

• Strong interpersonal skills and ability to establish constructive professional working relationships among a diverse workforce.
• Ability to work as a member of a team and independently as needed.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to write routine reports and correspondence.
• Ability to convey complex concepts in a clear, concise and logical manner to a variety of audiences.
• Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.
• Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
• Adherence to ODCHC’s policies and procedures.

EDUCATION AND EXPERIENCE

• High school diploma or GED.
• Five or more years of related experience in medical insurance billing and two to three years of supervisory experience in a healthcare environment.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

SUPERVISORY RESPONSIBILITIES

Direct supervision of Billing Staff.

Supervision of Billing Department Operations.

Coordinates & documents completion of staff training, investigates, and participates in disciplinary actions for all employees supervised.

SUPERVISION AND SUPPORT

The Billing Manager reports directly to the Revenue Cycle Manager and works directly with other department leadership. The Billing Manager is an integral member of the Billing Team.

PHYSICAL REQUIREMENTS

This is largely an office‑based position. Applicants must be able to communicate via telephone, video, and/or in person, read documents, use a keyboard and view computer screens for extended periods, remain stationary for extended periods, lift or move up to 25 pounds, operate a computer, and travel locally and long‑distance as needed.

EEO STATEMENTS

Open Door participates in the E‑Verify program to confirm the employment eligibility of newly hired employees.

Notice of Non‑Discrimination: Open Door Community Health Centers does not discriminate based on citizenship status or national origin in accordance with 8 U.S.C. § 1324b.