Biller / Collector

Berkshire Health Systems; Pittsfield (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health and dental insurance

Competitive retirement plan

Paid time off

Job summary

Berkshire Medical Center is seeking a Biller/Collector to perform diversified billing duties, assist patients with payment plans, and ensure timely processing of accounts. The role emphasizes accurate data entry, insurance updates, and adherence to billing timelines.

Ideal candidates have at least one year of billing experience in homecare or a business office setting, with strong communication, time management, and the ability to work independently in a fast-paced environment.

Qualifications

• One year of billing experience in homecare or a business office setting.
• Demonstrates exceptional communication skills, both via telephone and in person.

Responsibilities

• Performs diversified billing duties and ensures completion within designated timelines.
• Acts as patient advocate for self-pay liabilities and informs patients about collection policy or free care requirements.
• Assist patients in setting up payment plans to ensure full collection of accounts.
• Updates and verifies insurance information as needed and ensures physician orders are processed before billing.
• Performs data entry of remittances and follows up on accounts in a timely manner.

Skills

Billing experience

Exceptional communication

Time management

Independent work

Education

Associate’s degree in business (preferred)

Tools

Microsoft Excel

Microsoft Word

homecare software

Job description

Berkshire Medical Center · BMC VNA Billing Proc Rec

Hourly Pay Range: 18.9500 through 28.4200

Full Time , Shift 1 , 40 , 8:00 a.m. - 4:30 p.m.; M-F

Monday - Friday

Posted 10/16/2026

DEFINITION/PRIMARY FUNCTION

The Biller/Collector performs diversified billing duties requiring knowledge of the intake and billing procedures of the department. Ensures that relevant billing functions are completed within designated timelines. The Biller/Collector will act as a patient advocate for patients with self-pay liabilities by informing them of collection policy and/or free care requirements through Berkshire Medical Center (BMC). Assist patients in setting up payment plans to ensure full collection of accounts. Updates and verifies insurance information as needed; and verifies all necessary physician orders have been processed and are in the patient’s chart before billing. Complete data entry of remittances and complete follow-up on accounts in a timely manner.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

One year of billing experience within a homecare or business office setting.

Education and Training:

Associate’s degree in business preferred.

License, Certification & Registration:

N/A

Other Requirements:

Demonstrates exceptional communication skills, both via telephone and in person.

Shows willingness to accept additional responsibilities/duties.

Proven ability to handle stressful situations calmly and rationally. Meet deadlines even with a high volume of interruptions.

Proven ability to deal effectively with the public as well as co-workers.

Demonstrates the ability to work independently and prioritize duties and manage time with minimum supervision

Highly motivated, detail oriented, familiar with computer operations, good organizational and interpersonal skills and sensitive to confidential material.

Basic knowledge of Microsoft Excel and Word software and homecare software.

Basic understanding of relevant federal, state, payor regulations and policies as related to billing for home care and hospice services.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.